Salesforce Product Manager What You'll Do In this role, you'll be pivotal in enhancing and optimizing SharkNinja's Salesforce and associated platforms to deliver a seamless consumer experience, specifically by: * Developing and executing the product strategy and deliverables for Salesforce Commerce Cloud, OMS, Service Cloud, and Agentforce, ensuring a unified and frictionless consumer experience across all digital touchpoints and creating seamless integrations with other CX systems. * Collaborating with CX operations, Logistics, Marketing and Digital Technology teams to define the product roadmap, prioritize features, and align with SharkNinja's consumer experience goals. * Leading the end-to-end definition, design, development and deployment of Salesforce platforms, ensuring scalability, performance, and alignment with SharkNinja's consumer objectives. * Acting as the main point of contact for Salesforce-related activities, building strong relationships with internal teams and vendors to ensure seamless integration and functionality. * Driving consumer satisfaction by enhancing order management, service delivery, and personalized consumer interactions across digital channels. * Owning and managing change initiatives and training programs to ensure successful adoption and optimization of Salesforce platforms within the CX team and across the organization. What You'll Bring * 5+ years of product management experience, ideally within a D2C eCommerce or consumer experience environment. * Expertise in Salesforce platforms, including Salesforce Commerce Cloud, OMS, Service Cloud, and Agentforce, with hands-on experience in creating and implementing solutions, optimizations, and integrations. * Salesforce certifications are highly desirable. * A bachelor's degree in business, IT, or a related field is preferred. * Proven experience managing product roadmaps, defining product features, driving development of and working in Agile development environments. * An ability to completely own the platforms for the Cx team, including hands on configuration through to definition of strategy and project management. * Strong analytical skills with experience using Salesforce reporting tools to track KPIs and improve platform performance. * Excellent collaboration and stakeholder management skills, with the ability to influence across departments and lead conversations with vendors. * Strong communication skills, with the ability to engage stakeholders at all levels of the organization.