Job Description

The Ford CRM Integrated Services team is dedicated to empowering the business by efficiently managing digital services and fostering meaningful customer engagement. Utilizing Salesforce, Ford enhances its marketing and sales of digital services while maintaining an always-on relationship with both existing and potential customers. Our team is committed to finding new ways to bring more customers to Ford Family.

Responsibilities

Role Responsibilities:

• Product Delivery:
• Deliver industry-leading products and services that maximize value and productivity, aligning with Salesforce Sales & Marketing Cloud design principles.
• Deliver industry-leading products and services to maximize value and productivity for retail customers based on the Salesforce platform.
• Focus on delivering product value through reusable services and technologies that other product teams can leverage.
• Execute requested solutions from the product manager, clarifying acceptance criteria and offering various options while minimizing unnecessary customization.
• Foster an agile, user-centric, and innovative approach
• Enhance development processes, structures, technologies, and tools within the Marketing Tech CRM team
• Understand business priorities and technical feasibility to effectively manage work, identify dependencies, and mitigate risks
• Deliver high-quality solutions iteratively, adhering to best practices and the product manager's vision to meet customer needs
• Contribute to documentation related to architecture, training, release notes, and solution deployment
• Recommend the product team on when customization is necessary and provide alternative solutions whenever possible
• Facilitate Collaboration:
• Leads other developers to reduce complexity, utilizing out of the box capabilities whenever possible.
• Support conversations with product managers, ensuring smooth communication and alignment.
• Partner with product managers and other CRM product teams to drive continuous enhancements in the CRM Core Sales & Marketing Cloud product
• Mentor junior developers, promoting the use of out-of-the-box capabilities to reduce complexity. Provide hands-on support to other developers as needed
• Assist the product team in overcoming technical challenges and blockers
  
  
  

Qualifications

Candidate must have:

• Bachelor’s degree in Computer Science or a related field
• 3+ years of hands-on experience in Salesforce implementation and development
  
  
  

Good to have:

• Salesforce Administrator Certificate
• Marketing Cloud Consultant Certificate
• Data Cloud Specialist Certificate
• Sales Cloud Consultant Certificate
• Salesforce Certified Administrator