Salesforce Business Systems Analyst III              

Position Summary
Salesforce BSA III will report directly to the Salesforce Administration Technology Manager. 
This role will be located in Irvine CA at our headquarters, requiring hybrid accommodations. The ideal candidate will collaborate with all Business Operations teams supporting the business needs while creating long-term efficient Salesforce products.  These solutions will meet the needs of internal and external staff and serves as a means of improving Auction.com’s business processes, while promoting transparency within the marketplace.

Through those engagements the Salesforce BSA III will ensure that team goals and directives are successfully met, and all team processes are managed efficiently and effectively. 

Salesforce BSA III should be active when needed in all the following scenarios.

• Plans & supports Salesforce databases, including base definition, structure,
• Documentation of process, planned proposals, etc.
• Long-range requirements
• Operational guidelines
• Security and data protection. 
• UAT
• Production releases
  
  

Responsibilities/Duties   

• Proposes and implements enhancements that will meet the needs of business users and conform to design standards instituted by the SFDC team
• Assist and troubleshoot user requests and participate in support queue management.
• Assist business users with data management by performing data quality checks and updates when issues arise
• Create Jira user stories and assist with sprint release process
• Ability to facilitate requirements gathering work-sessions with business users.
• Ability to facilitate user testing sessions and UAT sign-off working sessions.
• Collaborates with the SFDC team in maintaining and supporting security and integrity controls
• Assists business users in developing policies, procedures and standards relating to database management to ensure system performance.
• Assist with Salesforce enhancements ranging from creating and/or updating Fields, Objects,
• Flows/Process Builders/Workflows, Validation Rules, Page layouts, Design, Lightning record pages
• Contributes to generating and maintaining technical documentation
  
  

Knowledge, Skills and Abilities

• Ability to perform process analysis and lead requirement gathering sessions with business stakeholders
• Comfortable generating business process documentation to support solution design and testing
• Able to independently evaluate requirements and identify a solution
• Will be responsible in writing well defined user stories and technical tickets for development, whether completed independently or handed off to another technical resource
• Ability to independently configure solutions within Salesforce
• Will be active in drafting test cases and facilitate User Acceptance Testing sessions with business stakeholders for large projects
• Experience in ability to build their own pull requests for movement of changes through pipeline and testing in multiple environments
• Maintains an advanced working knowledge of Salesforce platform, declarative development, and Setup configuration
• Ability to independently monitor Salesforce platform performance and provide suggestions for improvements
  
  

●     Solid organizational skills to effectively manage multiple priorities and provide assessment of priority and importance of requests

Education/Experience
●     Education: Bachelor's degree with a concentration in Business, Real Estate or related field (or related work experience commensurate with the roles and responsibilities required for success).

●     3-5 years of relevant Salesforce work experience

●     Experience with Agile methodology and the SDLC

●     Experience using SOQL query tools and data loader applications

●     Experience working with ETL tools

Certifications Required:

• Salesforce Certified Administrator
• In addition to Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst, or equivalent certifications