Job Summary:

We are seeking a highly experienced and motivated Salesforce Business Analyst to join our team. The ideal candidate will possess deep expertise in Salesforce, specifically Salesforce Service Cloud, Experience (Community) Cloud, and related technologies. This role requires excellent communication skills, a strong understanding of Agile/SDLC processes, delivering high-quality requirements and documentation.

Responsibilities:

• Lead Requirements Gathering and Analysis:
• Conduct in-depth requirements gathering sessions with stakeholders to understand business needs and translate them into clear, actionable user stories and functional specifications.
• Analyze and document complex business processes and workflows.
• Ensure requirements are aligned with Salesforce best practices and platform capabilities, specifically related to Salesforce Service Cloud, Experience Cloud, and Core Salesforce features.
• Experience in Salesforce CMS( Content update)
• Experience in Salesforce implementation projects span across different regions and global markets and languages
• Handled Data Integrations in Salesforce Implementation projects
• Experience in Agile methodology , story grooming, release, sprint backlog prioritization
• Team Mentorship:
• Assign tasks, monitor progress, and ensure timely delivery of deliverables.
• Conduct regular team meetings and provide feedback.
• Salesforce Expertise:
• Demonstrate deep understanding of Salesforce platform features, including Salesforce Service Cloud, Experience Cloud, Aura, LWC, Flows, SF CMS and Apex, Data access, limits, sharing, Data Integrations etc.
• Collaborate with developers to ensure requirements are accurately implemented.
• Stay up-to-date with the latest Salesforce releases and features.
• Documentation and Communication:
• Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, and data models.
• Communicate effectively with stakeholders, including developers, QA engineers, and client leads.
• Provide regular status updates and reports to project management.
• Client Collaboration:
• Work closely with client leads to prioritize tasks, review tickets, and obtain approvals.
• Act as a liaison between the client and the development team.
• Process Adherence:
• Adhere to established SDLC processes, coding standards, and best practices.
• Utilize JIRA for project management and tracking.
• Work within the SLAs set by the client.

Required Skills and Experience:

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Have overall 7-9 years of experience as Business Analyst
• 6-7 years of experience as a Business Analyst, with a focus on Salesforce implementations projects in Community/Experience cloud, Core Cloud.
• Deep understanding of Salesforce platform features, including Salesforce Sales Cloud, Service Cloud, Experience Cloud, Aura, LWC, Flows, and Apex, Data access, limits, sharing, etc.
• Strong experience with requirements gathering, analysis, and documentation.
• Excellent communication and interpersonal skills.
• Proficiency in using JIRA and other project management tools.
• Experience working in an Agile/Scrum environment.
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent written and verbal communication.