Job Title: Sales/Customer Service Representative – Automotive
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Job Description: Job Responsibilities: client is hiring an Aftersales Specialist to provide support for the client US Sales Operations team specific to Aftersales Strategy.
This role has multiple elements to it and requires coordination within clients, Regions/Field Teams and Suppliers. The individual must have both strong communication and analytical/reporting skills.
Client Aftersales Dealer and Field Support: Consultation/Resolution focused on client Aftersales specific initiatives supporting Field and 360 Multi-Point client Dealers
· Facilitates and Presents Training with new client Aftersales Field along with client HQ SME support
Client Aftersales Launch Readiness: Updating the Regional Service Teams on TAC AC Cases, Shipments, Connected Services Deactivations and Summarizing New/Recent Changes
· Continuous BFU Certification support (addition and removals) through client Retail Support and client Global Warranty
Client L246 Readiness: Assisting in the Organization and Operationalizing of the CELESTIQ Technician Training and Engagement
Client Roadside, Mobile Services, and Pick Up & Delivery: Support program needs of client Program Teams, and Suppliers
· Supports the program updates through Suppliers: Equipment, Tools, Vehicles, and Decals
· Manages the Enrollment and Activation of Dealers new to the Program (Paperwork/Dealer Follow Up
Candidate Requirements/ Skills:
· 2 -3 years automotive experience. (ANY auto experience works)
· Bachelors degree strongly preferred – not required for the right experience.
· Communication is the largest part of this role!
· Competency in Microsoft will help
· Be able to break hard news and have hard discussions.
· Analytical Skills
Top Skills: Communication skills, Reporting skills, Microsoft, excel, etc.
Location: ( Warren MI and Hybrid Position)
Pay rate: $26 - $30 with benefits
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
· An INC 5000 company for 10 years
· Corp! Michigan Economic Bright Spots
· Crain’s Detroit Business Top Staffing Service Companies in Detroit
· TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
· Best of MichBusiness winner in HR Wizards & Partnerships
· Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
· 101 Best & Brightest Companies to Work for in Michigan