Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
1. Renewals Management:
· Develop and execute strategies to maximize renewal rates and minimize churn.
· Collaborate with customer success and account management teams to identify at-risk accounts and create action plans.
· Monitor and report on renewal pipeline and forecast to ensure accurate visibility into performance.
· Analyze renewal trends and provide actionable insights for process improvements.
2. Inside Sales Leadership:
· Drive inside sales team performance, ensuring achievement of revenue and customer acquisition goals.
· Implement sales strategies to identify cross-sell and upsell opportunities within existing accounts.
· Ensure the team is trained and equipped to position solutions effectively, emphasizing customer value and ROI.
· Build and manage an efficient lead qualification process to drive conversion rates.
3. Team Management and Development:
· Recruit, onboard, and coach a high-performing renewals and inside sales team.
· Set clear performance goals and provide regular feedback to drive accountability and growth.
· Foster a culture of collaboration, motivation, and continuous learning.
· Conduct regular team meetings to review performance metrics, share best practices, and align on strategic objectives.
· Drive High Performance Sales reviews with reps.
4. Cross-Functional Collaboration:
· Partner with marketing to create campaigns that support renewals and inside sales efforts.
· Work with product and operations teams to address customer feedback and improve product adoption.
· Collaborate with leadership to align team efforts with overall business objectives and priorities.
· Prepare and present WBR, MBR, QBR reviews with client.
5. Reporting and Analytics:
· Monitor and analyze key metrics, including renewal rates, churn rates, sales performance, and pipeline health.
· Provide regular updates to senior leadership, highlighting successes, challenges, and opportunities for growth.
Key skills & knowledge:
· Proven experience in renewals, inside sales, or account management, preferably in a SaaS or technology-driven environment.
· Familiar with Channel Model, working with Resellers and Distributors.
· Strong leadership and team management skills, with a track record of developing high-performing teams.
· Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
· Data-driven mindset with experience in using CRM and analytics tools (e.g., Salesforce, Tableau).
· Strategic thinker with the ability to execute tactical plans effectively.
· A customer-centric approach and a commitment to delivering exceptional value.
· Experience in subscription-based or recurring revenue models.
· Knowledge of sales methodologies like MEDDIC, Challenger, or SPIN Selling.
· Familiarity with renewal negotiation strategies and objection handling.
Educational Qualification: