• Educational Qualification: Any Graduate
• Work Experience (years): 1-3 years
• Fixed annual CTC: 3.5 LPA - 5 Lpa
• Variable Compensation: 1 month CTC
• Reporting to: VP - Sales
• Number of reportees: NA
  
  

Purpose of this particular role

Role

A Sales Support Engineer role entails supporting the sales team in attaining monthly and annual target of 125 cr throughput by:

• Ensuring quotations are made to satisfaction of sales team and are submitted to the customers on time
• Proactively work with Cross functional team to eliminate hurdles that slows down the sales progress
• Ensuring on time project completion for the sales team.
• Create a Wow experience for New & existing Customers through effective communication by delivering the required (QVC) Quality, velocity & Cost effective solution.
• Effective communication with the new and existing Customers
• Resolves all complex inquiries from the customers with support from other departments
  
  

Key Results (What will I be accountable for?) and Activities (What will I do?):

Enabling Sales

• Understand the requirement of Sales and prepare proposals and quote within same day
• Send quotes to customers.
• Track projects as advised by Sales Head & prepare daily updates
• Getting Advance Payments for Customers so that Operations can start production
• Filing Tenders & Vendor registration
  
  

Delivering a Wow Experience To The Customer

• Acknowledge customer queries (within an hour of receipt)
• Coordinate internally and deliver the right information so that Customer
• Ensure resolution of same (through the support of other departments) within 24 hours and communicate to Customer
  
  

Drive Customer Delight to 4.5 out of 5 across all Customers.

• Provide technical responses to queries, provide solutions based on Customer pains.
• Liaise with the sales team, technical lead, Operations team members and be the one point of contact for the Customer. Address customer inquiries and offer solutions based on their specific needs in collaboration with internal teams.
• Act as the primary point of contact and representative for customers, ensuring effective communication and relationship building.
  
  

Knowledge/Skills/Behaviors The Candidate Should Possess

Knowledge (Functional and Non-Technical):

• 1-3 years of experience as a coordinator. –(M)
• Experience of preparing 20+ technical quotations in a week (M)
• Experience of filling tender in government portalslike ONGC etc (M)
• Good command over Excel, Word. –(M)
• Experience of using CRM software. –(N)
  
  

Skills (Functional And Non-Technical)

• Attention to detail so that getting information, comparing list, preparing proposals/quotations. (M)
• Good communication in verbal and written english to be able to communicate with customers and understand the requirement –(M)
• Should be well organized and have effective time management skills. - (M)
• Should have a strong follow up mechanism. –(M)
• Should be good at numbers. –(N)
  
  

Behaviors (Technical And Non-Technical)

• Mindset to deep dive into problems and find solutions and implement them – (M)
• Mindset of delivering outcomes daily - driven by timelines and challenging jobs –(M)
• Mindset of learning, continual improvement and delivering excellence
• Should have a problem solving approach.–(M)
  
  

About Neptunus

• Across industries, current machinery maintenance practices lead to a lot of wasted time, money, effort and resources. Neptunus’ mission is to Change the Way Maintenance is done in Industry.
• By bringing in cutting-edge technology into maintenance, we shall give our Customers higher reliability and uptime of their assets, help them contribute to environmental sustainability, save money in their operations and get higher peace of mind.
• We work in the energy sector with a focus on engines and propulsion systems in Marine, Oil & Gas, Defence, Industrial Power Plants in Asia, Middle East, Africa and Europe.
  
  

What Will You Get By Working At Neptunus

• Be part of our Vision to be a Great Service Brand and a Fulfilling Workplace
• Great earning opportunities in terms of salaries and bonuses. If you are a higher performer, attractive wealth creation programs such as our Growth Driver Program and ESSOP programs.
• Strong benefits such as hybrid working, loan policies, family insurance, Children’s Health Fund, free mental health support and exciting reward and recognition programs.
• Opportunities to solve new challenges, learn new technologies, experience different cultures and develop yourself and grow.
• If you are hungry, self-motivated and able to deliver excellence, you will certainly thrive and advance your career at Neptunus.