Sales Support / Client Service Coordinator

• fully remote
• M-F, 40 hours per week
• SHIFT: 9am-5:30pm PST or (12pm-8:30pm EST)

Duration: 6+ months; temp to perm potential

Pay: $27.00 per hour W2

• Prepares and manages customer quotes as requested by Business Development Executives.
• Creates and submits orders through SAP (ERP) & internal MBS ordering system.
• Coordinate the entire sales process leveraging Sales Force Service Cloud.
• Follows up on orders and serves as a liaison between the Sales and Operations teams.
• Manage master data tickets, order acknowledgements, and purchase orders for assigned accounts.
• Track and follow up with customers on purchase orders with open balances.
• Triage customer & US distributor calls and create a Service Cloud case to assign to the appropriate person for quickest response.
• Triage and handle customer requests or issues for an assigned region.

Requirements:

• Experience: 2 years supporting Sales team activities
• Tools: SAP + Salesforce + MS Office Suite
• Education: High school diploma required; Bachelor's degree in Bio a plus
• Industry: science/pharma/med device preferred