How to Apply: Interested candidates can apply by sending their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role to [email protected].

HCLTech: Supercharging Progress:

At HCLTech, we bring together the best of technology and our people to supercharge progress. As a global leader in digital, engineering, and cloud capabilities, we are committed to driving innovation and delivering exceptional value to our clients. Join us in our mission to create memorable customer experiences and shape the future of technology.

Job Title: Sales Agent

Responsibilities

• Provide exceptional service to existing customers through inbound and outbound calls.
• Discuss and assist customers' needs, matching them with suitable price plans and promotions.
• Promote products and services on each call.
• Use retention, upsell, and cross-sell techniques for customers requesting cancellation.
• Navigate order entry systems efficiently.
• Handle calls professionally, adhering to company, regulatory, and compliance standards.
• Accurately document interaction details.
• Meet Key Performance Indicators (Quality, Efficiency, Attendance, Conversion, and Close Rate).
• Stay informed about corporate initiatives, market changes, and process updates.

Qualifications

• High School Diploma or Equivalent (College or University Education is a plus).
• Sales experience preferred, but training is provided for the right candidates.
• Strong computer skills and basic knowledge of MS Office.
• Punctual, dedicated, and great communication skills.
• Ability to multitask (Talk & Type, Listen & Problem Solve).
• Positive attitude, competitive spirit, and passion to succeed.
• Ability to work between 10am to 9pm (Monday-Friday) and 10am to 7pm on Saturday.

Characteristics

• Good listener
• Sales-oriented
• Coachable
• Team player
• Ambitious and adaptable
• Forward-thinking and goal-oriented
• Always challenging themselves to grow personally and professionally

Benefits

• Comprehensive benefit program
• Generous vacation allowance
• Performance-based incentive and bonus programs
• Participation in retirement (401K) and stock ownership programs
• Fast-paced, dynamic, and energetic working environment with growth opportunities