In-House Sales Representative & Operations - Antiques and Interior Design

Job Summary: We are looking for an energetic In-House Sales Representative with a passion for antiques and design. This role involves not only selling but also deeply engaging with our inventory, communicating with clients through various platforms, and enhancing our brand's presence. The ideal candidate will combine their love for antiques and design with strong digital communication skills to provide outstanding customer service.

Key Responsibilities:

CUSTOMER ENGAGEMENT

Email Inquiries: 

• Respond to customer emails with detailed, knowledgeable, and courteous answers regarding product inquiries, pricing, availability, and history of antiques.

Social Media Management: 

• Handle messages and comments on social media platforms, offering insights, answering questions, and driving engagement. Use this platform to showcase expertise and build a community around our antiques and design.

Sales:

• Utilize an in-depth understanding of antiques and design to guide customers through purchases, ensuring they find pieces that resonate with their style or project needs. 
• Meet sales targets by creating personalized client experiences, from consultation to after-sale support.

Client Relationship Management:

• Build and maintain relationships with clients to ensure repeat business and referrals.
• Keep detailed records of customer preferences and interactions for personalized follow-ups.

INVENTORY ENGAGEMENT

Inventory Management:

• Oversee the cataloging, valuation, and care of inventory.
• Receive and inspect all incoming products and inventory from domestic and international sources (Antique & Gusto Production)
• Establish preliminary salable quantity and assign initial SKU as needed 
• Ensure all products are received, measured, and kept in fine condition. 
• Ensure all incoming inventory is verified and updated to match all invoices and orders. 
• Update inventory numbers and add new incoming items to the inventory management system.

Shipping:

• Coordinate Shipping of All Domestic Product Purchases/ Production and Antique
• Review and Coordinate incoming Inventory in both Production and Antique
• Correspond with Vendors and Shippers to ensure new products' safe and timely transportation
• Organize, schedule, communicate, and receive all incoming products. 

Skills:

• Excellent written and verbal communication skills.
• Proficient in using social media platforms for business purposes.
• Ability to manage and prioritize various forms of customer interactions.
• Strong organizational skills in inventory management.
• A keen eye for detail and design.

Attributes: 

• Passion for design; customer-centric; proactive in learning; team player yet capable of independent work.