Where Craftsmanship Meets Style – and Your Career Meets Its Next Chapter

Title: Retail Manager

Reports to: Sales Project Manager

Based at: ICC Floors Retail Sales Store, Indianapolis

Job purpose: The In-Store Sales & Project Manager at ICC Floors Plus is responsible for driving retail flooring sales and managing end-to-end project execution, from design consultation to installation. This role blends sales expertise with project management and a keen eye for design to deliver exceptional customer experiences. The ideal candidate will leverage product knowledge, CRM and RFMS flooring systems, and strong organizational skills to guide clients through the selection process, coordinate installations, and ensure each project is completed on time, profitable, and to the highest standards.

Compensation: $50,000-$70,000 annually + commissions

Key responsibilities:

• Drive In-Store Sales
• Engage with walk-in customers and guide them through flooring selections including LVP, hardwood, laminate, ceramic tile, and carpet.
• Design Consultation
• Offer personalized design advice and product recommendations tailored to client needs, aesthetics, and budgets.
• Project Management
• Manage flooring projects from start to finish—overseeing proposals, scheduling, installations, and follow-ups to ensure timely and quality delivery.
• Client Communication
• Serve as the main point of contact for clients, providing regular updates and ensuring a seamless, stress-free experience.
• CRM & RFMS Utilization
• Use CRM platforms and RFMS software to manage client data, project details, quotes, and workflow documentation with accuracy and efficiency.
• Team Collaboration
• Work cross-functionally with design consultants, installers, warehouse staff, and management to coordinate successful project outcomes.
• Lead Generation & Networking
• Actively hunt for new business opportunities by networking with builders, designers, real estate agents, and other industry professionals.
• Relationship Building
• Cultivate long-term relationships with clients to encourage repeat business and referrals.
• Market Awareness
• Stay current on product trends, installation techniques, and industry innovations to position ICC Floors Plus as a trusted design resource.

What You Bring

• 5+ years of sales experience in flooring, surfaces, or a related design-forward industry
• Strong product knowledge in LVP, hardwood, tile, carpet, and laminate
• CRM experience (RFMS)
• RFMS expertise is highly preferred
• Exceptional organizational and project management skills
• A collaborative mindset—you're a team player who thrives in a high-end, customer-first environment
• A passion for aesthetics and interior design trends
• An aggressive mindset toward acquiring new customers