Minimum: USD $77,500.00/Yr. Maximum: USD $100,800.00/Yr. Market Type: Remote Job Description: Senior Manager, MSFT Dynamics Business administrationThe Opportunity: Do you love helping users discover and grow how they use MSFT Dynamics? Do you enjoy a mixture of projects that grow your technical, operational, and enablement skills? We are looking for a strong Business Administration to help us take our MSFT Dynamics and operational processes to the next level. The Role: Looking for a seasoned Business Admin with strong operational and communication skills, who can manage day-to-day run the business and work collaboratively on change the business projects. The person should have a strong interest in the commercial tech stack, AI and other emerging technologies, and data management. Ideally, this person should have a strong end user experience orientation and enjoy working in a dynamic environment as we take the company to the next level of CRM capability. Roles & Responsibilities * Serve as the Business Administrator with deep partnership with IT's System Administrators * Provide Help Desk support to Advantage's CRM users including troubleshooting, managing tickets, developing reports, changes to system due to business changes (e.g., hierarchy) * Develop and implement automated workflows, approvals, and processes to improve efficiency. * Optimize processes working with Ops team-mates and business users. * Develop reports, dashboards, and forms tailored. * Manage routine changes in configuration, naming, etc. that should not require System Admin support. * Be a subject matter expert on Dynamics and how it is used at Advantage. * Work with training to develop end user and manager training including: * User Training & Support * Maintain documentation on the systems including a business written data dictionary. * Onboarding new users * Build out reporting for different part of the business within a common framework. * Monitors usage and adoption including providing recommendations on how to improve. * Support Advantages' Win/Loss Reporting in CRM for Branded Services * Develop KPIs dashboards for executives, leaders, and managers. * Develop Marketing automation capabilities with Communications and IT teams to set up strong lead management processes. * Own and manage Dynamic licenses. * Work with all levels of the organization from CXO to front-line staff. * Open to applying emerging technologies (e.g., Generative AI) that will accelerate insights and free up capacity for higher value activities. * Work on ad-hoc projects and requests. Requirements: * Undergraduate degree * MSFT Dynamics Certification * 5 years of work experience in SalesOps/RevOps working as a business administrator for Dynamics; Ideally across Marketing, Sales, Customer Success, and Service Delivery * Strong problem solving and analytical skills with proven outcomes. * Good data management skills including excel, SQL and BI tools (PowerBI, Tableau, etc.) needed. * Strong written, oral, and conversational skills * Interest in CPG and retailing preferred. * Strong work ethic who overcomes obstacles routinely * Relationship builder Remote position Job Will Remain Open Until Filled