BE GREAT TOGETHER WITH US. Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan. JOB SUMMARY: The Sales Operations Manager is a critical member of the sales operations department and directly responsible for order management and inventory for one of VAT's top accounts. The ideal candidate must be a very strong business process-oriented person and act as a partner to peer functions, such as sales, account teams, operations, finance and service. The Account Sales Operations Manager must have strong leadership abilities and have demonstrated an ability to bring a matrixed team of people together from various levels and functions in the company to achieve a common goal. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Be the main escalation point for all delivery and order management topics and work together with counterparts at the global VAT facilities to resolve issues quickly and pragmatically. * Demonstrate a high level of professionalism and integrity in all interactions with customers and internal stakeholders, in line with VAT corporate expectations. * Responsible for implementing efficient demand signal processes and programs that ensure accurate information flows between customer dashboards and VAT ERP systems. * Drive reliable monthly forecasting for discrete and consignment orders for a major Semiconductor OEM account. * Manage a diverse team of both direct and shared customer service resources, including goal setting and team development plans. * Maintain accurate inventory records through monthly soft inventory processes, and periodic physical inventory audits. * Define and sustain appropriate finished good inventory levels to support VAT KPI's while maintaining continuity of supply for a high churn Semiconductor OEM account. * Prepare and present executive level presentations, summary reports, spreadsheets, charts and analysis of data from multiple sources for internal and external use. * Drive projects through to completion in a globally matrixed company. MINIMUM QUALIFICATIONS: * Bachelor's degree in business or other related field required; MBA degree preferred. * Strong Microsoft Excel skills and the ability to develop complex reports and metrics. * Experience in operations, order and inventory management including experience managing teams and developing direct reports. * Experience working a large, complex global account within the semiconductor industry. * Experience in business process engineering and continuous improvement initiatives. * Must have the ability to work in a globally matrixed team environment, work under pressure and adapt to the demands of a changing environment. * Strong interpersonal, organizational, communication, and problem-solving skills. * Willing to travel both domestically and internationally, as required. You have any questions about this position? Contact Jennifer Fung via E-Mail or phone.