Job Overview

We are seeking a detail-oriented and proactive Sales Operations Manager to lead and support our operations in the EMEA (Europe, Middle East, and Africa) region. Based in Amsterdam, this role will serve as the key operational liaison between our EMEA markets and our headquarters in Singapore. The successful candidate will have strong experience in supply chain distribution, sales administration, after-sales service, and regional cost management. This is a pivotal role responsible for building, executing, and scaling operational processes across the region while ensuring operational efficiency and cost control.

Key Responsibilities

1. Demand Planning & Sales Administration

• Drive accurate demand forecasting in coordination with the sales team and regional distributors.
• Support order management processes, from PO intake to shipment tracking and delivery.
• Ensure all sales transactions are processed timely and accurately in the system.
• Track key sales metrics and generate operational reports for performance analysis.

2. Supply Chain Management

• Plan and oversee the end-to-end supply chain operations, ensuring product availability across the region.
• Coordinate with logistics providers, regional warehouses, and distributors to optimize lead times and cost.
• Ensure compliance with local import/export regulations and documentation.
• Manage inventory levels and replenishment strategy for key products.

3. After-Sales Service Support

• Set up and manage after-sales service processes in collaboration with local partners and support teams.
• Develop SLAs and escalation paths to ensure timely resolution of customer issues.
• Track service quality metrics and improve regional service capabilities.

4. Regional Distribution Network Management

• Build and optimize a regional distribution framework to cover key markets.
• Coordinate with master distributors and sub-distributors to improve service coverage and product availability.
• Align local operations with global processes and strategic goals.

5. Operational Cost Management

• Monitor and control regional operating expenses, ensuring efficiency and alignment with budget goals.
• Analyze cost drivers across logistics, warehousing, service, and administrative functions.
• Propose and implement cost-saving initiatives without compromising service quality.
• Provide regular reports on regional OPEX and identify opportunities for improvement.

6. Communication & Cross-Functional Collaboration

• Act as the regional liaison with HQ functions (logistics, finance, product, customer service).
• Communicate clearly with stakeholders across time zones and cultures.
• Provide regular updates and insights to HQ on market needs, cost performance, and operational challenges.
• Collaborate with finance on invoicing, credit control, and payment follow-up processes.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, or a related field.
• 5+ years of experience in operations management, ideally in a tech, electronics, or B2B distribution industry.
• Strong knowledge of supply chain operations, sales administration, after-sales service, and cost control.
• Proven ability to manage regional operational budgets and deliver on cost targets.
• Experience working with distributors and partners across the EMEA region.
• Excellent communication skills.
• Proficient in English, other European languages a plus in order to communicate with local stakeholders.
• Proficient in Excel, ERP and CRM (SALESFORCE).
• Strong organizational and problem-solving abilities.
• Comfortable working in a fast-paced, multicultural environment.