Role Title: Sales Operations Coordinator Reports to: VP, Global Sales Operations Location: Chicago (Hybrid) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure. Take a look at our website here to learn more about why we're one of the leading global Cyber Security and Risk Mitigation business…NCC Group | Leading Cyber Security & Managed Services The Opportunity We're seeking a detail-oriented and dependable Sales Operations Coordinator to join our sales Operations team. This hybrid role is based in Chicago, with an expectation of working onsite 2 days per week. This role plays a key part in supporting the sales organization by ensuring timely commission processing, assisting in contract review workflows, and managing essential administrative duties. The ideal candidate is organized, adaptable, and comfortable working in a dynamic environment where precision and confidentiality are key. Benefits * Quality health plan - including, comprehensive, affordable coverage for a wide range of health care services. * HSA - build tax-free savings for healthcare. * Dental and Vision Insurance. * Wellness resources - employee assistance program * Employee life and AD&D insurance. * 401k Key Responsibilities Commission Processing: * Accurately calculate, validate, and process monthly commission payments for the NA Sales team * Collaborate with Sales and Finance to ensure alignment on commission structures and payout timelines * Troubleshoot discrepancies and respond to commission-related inquiries Sales Contract Support: * Serve as a backup to the primary Sales Operations colleague responsible for reviewing and logging sales contracts * Assist in ensuring that contracts are complete, compliant, and properly routed for internal approvals * Maintain organized digital records of all contracts Administrative Support: * Perform ad hoc administrative duties, including opening, sorting, and distributing incoming physical mail * Support occasional special projects related to sales reporting, compliance tracking, or CRM updates * Assist with the upkeep of internal sales documentation and team communications Qualifications * Proven experience in a Sales Operations, Finance, or Administrative role * Strong attention to detail and a high level of accuracy * Proficient in Excel or Google Sheets; experience with Salesforce, Kantata, PowerBI, or similar CRM is a plus * Excellent organizational and time-management skills * Strong communication and collaboration skills About NCC Group The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate - we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage