Job Summary

Responsible for making sure customers and Sales Account Managers needs are being met and understood by each department within the company.

Essential Job Functions *

Internal Sales Support – Provide internal support to sales team by facilitating internal information and requests.

• Set up new customers and locations.
• Ensure constant flow of revenue through efficient order management processes.
• Operational management of new product launches
• Act as a contact person for any internal logistical issues.
• Be the subject matter expert on their customers’ retail systems
• Management and execution of customer price changes and profiles
• Collect and analyze data concerning customer ordering behaviors to understand changing needs
  
  

Relationship Building – Develops professional business relationships with an assigned customer base.

• Provides guidance and direction to the sales team in navigating with internal departments.
• Develop a relationship with internal and external customers built on trust and integrity.
  
  

Communications – Communicate effectively with National Account managers and Senior Management

• Conduct bi-weekly meetings with Account Managers.
• Respond to inquiries and resolve order issues for customers in a timely manner
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
  
  

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• College degree or equivalent work-related experience.
• Proven work experience as a Sales support specialist or Customer service associate
  
  

Competencies – Knowledge, Skills And Abilities

Personal Leadership

Takes the initiative and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.

Internal & External Customer Service

Exhibits cooperative behavior; anticipates customer needs & initiates service promptly; exceeds service expectations at all times.

Communication

Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email promptly.

Teamwork

Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.

Results-Oriented

Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multitasking skills; makes decisions promptly.

Preferred Skills

• Understanding of sales principles and customer service practices
• Excellent interpersonal and communication skills.
• Analytical and multitasking skills
• Strong organization and time management skills.
• Proficient in Word, Excel, PowerPoint, and Windows Operating System.
  
  

Work Environment and Physical Demands

Work Environment

Office Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office Sedentary.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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