About the position: The Sales Operations Analyst will work closely with our North America sales organization and will be responsible for optimizing a company's sales process by overseeing and streamlining operational activities, including data analysis, process management, sales technology, and reporting, to ensure sales teams function efficiently and achieve their goals. This person will be the single point of contact and trusted advisor on all back-office functions across the entire North American Sales business. The successful candidate must be able to work directly with multiple functions including our Field Sales, Sales Operations, Customer Success, Product, and Finance organizations to facilitate communication and support sales performance through data-driven insights and process improvements. They will be passionate about their work, self-motivated, detail-oriented and have excellent problem-solving and communication skills. Responsibilities: * Data Analysis and Reporting: Provide Sales Operations leadership and support through timely sales data analysis to identify trends, opportunities, and areas for improvement by creating comprehensive reports and dashboards for sales leadership. Recurring tasks will include monitoring key performance indicators (KPIs) to track sales team performance and identify areas for improvement, reporting and analysis related to quarterly business reviews, and Renewal/GRR tracking and analysis. * Sales Forecasting and Planning: Collaborate with sales leadership and other internal stakeholders to develop sales forecasts, quotas, and strategic plans. * Sales Process Optimization: Assist with the development, implementation, and monitoring of sales processes to maximize efficiency and productivity across various sales functions while adhering to corporate compliance requirements. * Sales Enablement: Assist with new hire sales enablement within the North America region, including facilitating training on topics such as pricing, sales tools, and best practices. * Cross-functional Collaboration: Provide back-office coordination and be the primary link for North America Sales to internal global functions such as Sales Operations, Customer Success, Product Management, Finance and Legal. * CRM and Sales Tool Management: Oversee the accuracy and usage of various sales tools (Salesforce.com, Clari, Looker, etc.) ensuring data integrity and compliance. Requirements: * 3+ years previous experience in North America or Global Sales Operations roles within a fast-growing technology company. * Experience with both SAAS/subscription-based and physical appliance revenue models. * Cyber Security industry experience preferred. * Self-starter able to handle multiple projects at a time. * Excellent verbal/written communication skills, including an ability to effectively communicate with both sales and technical teams. * Experience with Salesforce.com is required. Additional experience with Google Workspace, Salesforce CPQ, Clari, Looker, Hubspot, and/or Linen Cloud is desirable. Education: * Bachelor's degree preferred. #LI-MD1