Are you a positive and energetic person who has a passion for the health and wellness of your community? Are you a sales and customer service professional that is eager to grow your career within the fitness industry? If so, you would be an amazing fit for the community at Club Pilates!

The mission of Club Pilates is to improve the health of the community by making world-class Pilates accessible to everyone. We do this through our 3 Core Values of Community, Collaboration, & Customer Service.

We are looking for a positive and energetic Sales & Customer Service Representative to be a part of our team. This position has a pivotal impact on the ongoing studio operations and the healthy experience we provide for our members every day. We are a growing company that has 4 locations and are looking for people to grow their careers with us.

Responsibilities:

• Perform sales process tasks to establish a relationship with prospects, get them scheduled intro classes, and fit them with the best membership
• Complete prospect and member communication tasks (via text/phone) and diligently track within POS database system (ClubReady)
• Create and maintain a welcoming, positive and fun studio environment
• Provide the highest level of hospitality and customer service to members, prospective clients
• Independently make decisions related to high-level customer service
• Maintain product knowledge for all promotions, memberships, pricing, etc
• Establish relationships with prospect and members to meet individual needs
• Perform all operational studio duties: completing daily tasks, check-in members, register new clients, answer and return all incoming calls and emails
• Perform daily cleaning tasks and be accountable for the appearance of the studio and equipment
• Ability to multi-task, be a problem solver and come up with quick solutions
• Energetic, positive, & happy, people-person
• Be enthusiastic and passionate about Club Pilates
  
  

Requirements:

• Excellent sales, communication, and customer service skills required
• Ability to multi-task and follow a structured communication sales process
• Excellent computer skills and ability to learn the Club Ready point of sale software
• Availability to work nights and weekends
• Goal-oriented with an ability to lead team to meet/exceed membership goals
• Communicate professionally and effectively to clients and colleagues
• Excellent public speaking skills and comfort speaking in front of groups
• Contains self-initiative to jump in wherever is necessary
• Ability to stand or sit for up to 8 hours throughout the workday
• Ability to lift and move 10 lbs
  
  

Benefits and Perks

• Base hourly wage starting at $18/hr
• Commission paid on personal sales
• Opportunity for monthly bonus, based on performance
• 401K with best-in-class company match
• Health Insurance available for full time team members
• Unlimited Club Pilates Membership
• Unlimited growth potential within the company
  
  

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