Main Purpose of the Role:

Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads.

Main Tasks:

• Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, ad inquiries, trade shows, business directories, etc.
• Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
• Create and update agreements
• Prepare quotations
• Update account plans/profiles according to the FS input
• Deal with client’s follow up process and problems
• Solve ad-hoc problems
• Cascade relevant issues and problems of the customers to CS and ensure solving
• Offer up-sales services
• Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
• Creating meeting reports in CRM
• Monitor customer performance
• Comply with tracking and reporting requirements
• Screening of lost/new customers

Qualifications:

• Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar
• 2 years of experience in sales/CS position
• Working experience in a local FFW / shipping industry - required
• Proficient in MS Office, Excel, CRM
• Good control of English language (Speaking, reading and writing)
• Fluency in French - highly preferred