CRYOPDP has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

JOB TITLE: SALES COORDINATOR - INDIA

Overall, Mission

We are seeking a motivated and detail-oriented Sales Coordinator to support our sales team in the cold chain industry. The successful candidate will assist in the day-to-day operations, ensuring smooth coordination between sales, marketing, and logistics teams. The role requires strong organizational skills, excellent communication abilities, and a customer-focused mindset.

Main Contribution

Sales Support:

• Assist the sales team in preparing proposals, quotations, and presentations for potential and existing customers.
• Coordinate with the sales team to track sales performance, monitor targets, and provide necessary reports.
• Prepare and maintain detailed records of sales activities, customer inquiries, and product orders.
• Participation in an online bidding platform with maximum query closure.

Order Management:

• Follow up with customers to confirm orders, resolve issues, and ensure customer satisfaction
• Maintain regular communication with customer for incremental business

Customer Communication:

• Act as a liaison between the sales team and customers, addressing inquiries or issues regarding orders, product availability, and shipments.
• Provide product information, pricing details, and promotional material to customers as needed.

Database Management:

• Maintain and update customer databases in CRM systems to ensure accurate records and efficient tracking.

Administrative Support:

• Prepare regular sales reports for management, summarizing key performance metrics.

Compliance & Documentation:

• Ensure compliance with regulatory standards related to pharmaceutical sales and marketing.
• Maintain accurate documentation of transactions, ensuring adherence to company policies.

Experience And Education

• Bachelor’s degree in any stream.
• Minimum 2-3 years of experience in sales coordination, preferably within the pharmaceutical or healthcare industry.
• Familiarity with pharmaceutical sales processes, regulatory standards, and product knowledge is a plus.

Language

• English, Hindi or any other regional language will be an added advantage.

Specific Experience & Knowledge Required

• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of pharmaceutical products, regulations, and industry trends is an advantage.

Interpersonal skills ("Essential")

• Strong communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Experience with CRM and sales management software.
• Excellent organizational and multitasking abilities.
• Detail-oriented with a focus on customer satisfaction.