Resonac America is seeking a motivated and detail-oriented individual to join our team in a customer service and administrative support role. The ideal candidate will support key business functions by handling essential customer interactions and administrative processes that keep our sales divisions running smoothly. This is an excellent opportunity to gain hands-on experience and develop a solid understanding of our processes through on-the-job training and guidance from experienced team members.

Essential Duties and Responsibilities

• Process orders from customers to vendors based on quoted terms and conditions

• Enter and maintain the Sales and Purchase transactions through receiving, shipping and invoicing in the company’s ERP system

• Ensure proper document retention of all transactions per the company’s internal control

• Facilitate communication with customers, freight forwards, warehouse contractors, manufacturing factories, vendor’s point-of-contact, etc to ensure all shipping requirements are addressed, orders are fulfilled, etc.

• Keep and manage inventory record with sales manager's supervision

• Participate in team meetings and business activities

• Communicate and assist Accounting with Accounts Receivable collection or Accounts Payable payment inquiries

• Support periodic accounting and compliance audits

• Follow company guidelines for internal Trade Compliance procedures to ensure importation/exportation requirements are met

• Understand and follow company policies and procedures. Gain fundamental knowledge of products/ services and internal/external workflow (may work more independently as experience increases.)

• Maintain adequate productivity

• Collect and process all expense invoices in the ERP system for timely payment

Position Requirements

Must possess and demonstrate:

• Basic proficiency to use a PC and Microsoft Office (Word, Excel, Outlook, Microsoft Teams, SharePoint, PowerPoint), Adobe, and Zoom

• Ability to perform routine tasks successfully (e.g. adequate work volume, quality of output, timeliness of work, no critical errors or mistakes causing operational interruption, delay or financial loss).

• Must be willing to accept and adapt to changes in workload coverage and responsibilities

• Strong verbal & written communication skills in English (Japanese and/or Spanish is a plus)

• Ability to remain efficient by maintaining proper time-management skills and effective organization

• Ability to work in a team environment with multiple personality types

• Attention to detail and accuracy

• Strong people skills: ability to build relationship with customers, vendors, and business partners

Travel requirement:

This position requires the willingness and ability to travel (domestic and international) approximately 5% of the time throughout a work year.

Education and Experience:

• At least High School diploma; ideally an Associate’s Degree

• Previous work experience as a customer service preferred

• Trade business (import/export) background/experience preferred

• Experience in MS Dynamics ERP preferred

Position Type & Expected hours of work:

Full time, 35 Hour per week.

Hybrid, 3 days/week in the office

Physical Demands:

・Work Environment: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax.

・Physical Demands: This is a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative action plan/equal employer opportunity (AAP/EEO) statement: Resonac America, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Resonac America, Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.