Join our passionate and dedicated teams who are shaping the future of sound!

L-Acoustics holds the prestigious title of being the top market leader in professional sound reinforcement technologies for pro audio users. We are currently seeking for a Sales Coordinator dedicated to the Europe, the Middle East and Africa region

Role Description

Who you are:

The sales coordinator is a hands-on position focused on handling day-to-day sales administration responsibilities, coordinating with various internal stakeholders to achieve operational efficiency and ensuring a premium relationship with customer. Reporting directly to the head of sales coordination she/he plays a key role in supporting the sales team and provide an important link between the salesperson and the client.

What You Will Do

Sales support: To help sales team improve their efficiency, sales coordinator will provide a variety of support services and direct feedback from customers to sales team and any relevant departments.

Order satisfaction: Sales coordinator will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders into the ERP System. She/He will manage the day-to-day order processing from - Receiving and processing purchase orders - Verifying orders, including customers' personal information and payment details - Contacting customers to answer queries and obtain missing information - Issuing sales transaction invoices - Handling shipping arrangement and documents (freight carrier and customs…) - Maintaining and updating sales and customer records

Coordination: Collaboration with other departments is an important responsibility for sales coordinator. He/she could have to contact various internal stakeholders to achieve operational efficiency (technical customer service to deal with any product or technical queries, manufacturing and logistics…)

Records & Reporting : Sales coordinator will maintain records & tools (ERP/CRM). They also provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.

Skills & Experience

What you will need to be successful:

• 3+ years of experience working in sales coordination, or similar environment.
• Deep knowledge of CRM and ERP software, preferably Microsoft 365.
• Excellent written and verbal communication skills and possess the ability to carry phone-based conversations.
• Strong customer focus with good listening and clear message transmission capabilities
• Detail-oriented with a strong work ethic
• Work independently and accomplish required tasks with minimal supervision.
• Ability to multi-task, prioritize, and manage time effectively.
• Technology savvy with good working knowledge of Microsoft Office & Microsoft Dynamics
• Strong problem-solving and conflict resolution skills.
• Excellent organizational skills and attention to detail
• Bilingual English/French

Benefits

• Grow your profile in a top international firm
• Free shuttle service from Massy Palaiseau to our headquaters to and from
• Company based performance bonus
• Two days home office and three days office work arrangement
• Annual company concert L-fest*

Join our passionate and dedicated teams who are shaping the future of sound!