Description

To manage, coordinate and record (or “book”) the catering activity of the hotel, including developing new accounts, maintaining existing accounts, implementation of catering and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction.

Essential Responsibilities:

• Meets with and maintains rapport with individuals and contacts to produce Food & Beverage Sales, Banquet Catering/Banquet Sales, and Suite Sales.
• Solicits business in specific market segments as directed by Director of Catering.
• Schedules conventions and business group activities at the hotels.
• Maintains liaison with other hotel-level departments to facilitate services agreed upon by the catering office and prospective clients.
• Maintains good rapport with area community and other local civic groups and companies.
• Develops and maintains files to include chronological account files as directed, preparation of scheduled bookings, dissemination of event information to all appropriate departments, and record event information for catering system control purposes.
• Develops, implements, and assists with catering, sales, and marketing strategies, including development of relevant action plans.
• Performs & assist with clerical work of the department, including customer correspondence, function sheets, event schedules, reports, and special projects.
• Exhibit excellent time-management and prioritization.
• Interface daily with kitchen and banquet departments regarding specific client needs.
• Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
• All other duties as assigned by a manager or supervisor.
  
  

Skills and Abilities:

• Originate and carry out catering campaigns.
• Work well under pressure; sensitive to tight or short time requirements.
• Speak and write clearly and convincingly and have excellent telephone skills.
• Have working knowledge of room set-ups, including audio/visual equipment.
• Have working knowledge of menu pricing and custom menu design.
• Work with all kinds of people.
• Plan the work of others.
  
  

Physical Demands: Light work. Exerting up to 20 pounds of force occasionally. Must be able to lift and carry general office supplies and equipment. This work requires the ability to sit for long periods of time, move around the hotels to give site tours.

Requirements:

• Associate degree preferred, or an equivalent level of education and experience
• Passion for Hospitality and working face to face with guests and customers
• Desire to grow their career in the hotel industry
• Excellent Written and Verbal Communication skills
• Proficient in Microsoft suite of tools
• Proficient in Marriott Systems
• Background in front office preferred
• Demonstrate excellent public contact skills