Job Type: Full–time

Hours: 9 am – 6 pm EST

Salary $45,00-$50,00 yearly DOE

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Position Overview

We are seeking a highly organized and dynamic Sales & Marketing Operations Manager to oversee and streamline the operations of our Sales & Marketing departments. The ideal candidate will demonstrate exceptional attention to detail and a commitment to accuracy in all aspects of their work. You will play a crucial role in overseeing a team of Sales Administrators, optimizing sales operations, tracking key metrics, and leading the recruitment and onboarding of new team members. This position requires strong leadership, excellent communication skills, and a strategic mindset.

Key Responsibilities

• Create and maintain daily key metrics for all sales channels.
• Generate reports from our CRM and Reporting platform.
• Review expense reports for the Sales & Marketing department to ensure accuracy and adherence.
• Manage and track partner commissions, ensuring accuracy and timely payments in alignment with partner agreements.
• Handle the procurement process for department projects as assigned, working closely with various departments to ensure project requirements and timelines are met.
• Develop and update all Standard Operating Procedures (SOPs) across the Sales & Marketing department, ensuring processes are standardized and followed.
• Collaborate with Sales and Marketing leadership teams in strategy meetings to discuss and plan future initiatives, growth opportunities, and operational improvements.
• Handle administrative tasks such as submitting tech tickets for Sales & Marketing-related issues and other administrative duties as assigned
• Manage and lead a team of three Sales Admins (located in the corporate office in Willow Grove, PA)
• Act as a backup for the Sales Admins when necessary. Answering corporate phone calls, handling chats and emails.
• Perform various HR tasks, including managing timecards for your team of sales admins in the payroll platform.
• Oversee and monitor the creation and management of virtual signing accounts, ensuring smooth operations.
• Oversee the recruitment and onboarding process for the Sales & Marketing team, ensuring a smooth transition for new hires and maintaining high standards of performance and culture fit.
• Conduct training sessions for new hires within the Sales & Marketing department, ensuring they are equipped with the knowledge and tools to succeed in their roles.
• Handle various Sales & Marketing projects as assigned
• Manage and track partner commissions, ensuring accuracy and timely payments in alignment with partner agreements.
  
  

Qualifications

• Proven administrative and project management, or a similar role.
• Strong knowledge of CRM systems and sales performance tools.
• Advanced proficiency in Microsoft Excel, Word, and Google Workspace (G Suite)
• Excellent organizational, time management, and communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficient in reporting and data analysis
• Skilled in managing cross-functional projects and collaborating with multiple departments
• Strong problem-solving abilities and attention to detail
• Call center experience a plus