About Tate

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc, Tate has been recognised worldwide as an industry leader in the development and manufacture of data centre infrastructure solutions and commercial office raised access floors for over 60 years. With revenues of over $500m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering, working collaboratively with clients as a trusted partner.

As a market leader within our industry Tate continues to grow and expand, operating 12 manufacturing sites across the US, Europe, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards. In keeping with our Planet Passionate sustainability strategy, our mission is to accelerate a net zero emissions future built environment with the wellbeing of people and planet at its heart.

About the Role

This role will require strong problem-solving skills, excellent communication abilities, and expertise in coordinating activities using SAP. The successful candidate will play a crucial role in ensuring smooth customer interactions, addressing issues promptly, and maintaining effective coordination within the manufacturing process. This role requires a high degree of internal liaison with departments to ensure stock availability, meeting delivery dates and working with our finance team to ensure compliance.

Key Responsibilities

• End to end customer management, demonstrating initiative and ownership to yield the best possible results.
• Processing leads and sales quotes, generating orders and accurate input into SAP.
• Acting as the point of contact for customer enquiries, orders, and concerns related to manufacturing products.
• Supporting the internal sales team across Europe with technical support as needed.

Qualifications, Experience & Skills

Education: Bachelor’s degree in sales, marketing or a related field.

Experience:

• Solid and stable experience in a customer service / customer centric role that involves a high level of initiative, problem solving and coordination with over 3 years of relevant experience
• Manufacturing/Data Centre experience preferred but not prerequisite.
• Experience with SAP (or similar ERP system), EXCEL and forecasting.

Skills

• Impeccable communication skills, both written and verbal with the ability to navigate complex customer and stakeholder conversations.
• A passion for collaboration; a highly collaborative, team player within both the direct team and orginisation.

Stay connected with us on LinkedIn for insights into life at Tate.

Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in our mission to make a difference through exceptional solutions.