Job Title

Sales Account Executive

Job Description

Who we are?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves.

We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries?

Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!

Basis experience and seniority, a career ladder will be available for this role:

• Sales Account Associate
• Sales Account Executive
• Senior Sales Account Executive
  
  

The Sales Account Associate will be an agent who is new to the role and will manage entry-level responsibilities according to their experience. They will manage their tasks and accounts with support and guidance from colleagues as they develop their product knowledge and sales techniques to develop their input and outcomes within the team.

The Sales Account Executive is the intermediate level of the career ladder where agents have a solid grasp of sales fundamentals and have gained some experience in the field. They're capable of managing their own accounts autonomously, handling more complex sales scenarios (such as conversations that require a higher level of customization, decision-making or negotiation) with guidance from others and building strong client relationships. They may also start taking on more responsibilities such as training less experienced team members or contributing to sales strategies.

In contrast, the Senior Sales Account Executive will be the most experienced agent in the team. They will regularly take on more responsibilities and contribution in the areas of strategic sales planning, sales analytics and reporting, business development and handle complex sales situations autonomously such as supporting and explaining more complex products that require significant consultation, customization and complex relationship management. They might also mentor less experienced colleagues, pro-actively ideate and roll out strategic initiatives aimed at boosting the team’s results.

Job Purpose

Ensure agreed targets (FT) and extending value add post conversion by pro-actively building relationships with traders as well as ensuring we maximize the revenue opportunity from our active and dormant clients’ base – in compliance with local regulations and internal rules.

Job Responsibilities

CONVERSION

• Meet and beat headline quarterly target and primary KPIs by making a high number of outbound calls to prospects who have expressed an interest in IG
• Pro-actively build relationships with new clients who have recently registered with IG to help them get started and ensure a best-in-class experience.
• Ensure optimal leads conversion in a given timeframe.
• Demonstrate impeccable active listening skills on every call, listening with the intent to understand and support prospects in their first steps with IG.
• Collect account opening documentation, support leads with administrative tasks and steps to complete their application.
• Communicate and collaborate with AO team and Compliance.
• Collaborate in content creation to educate clients (educational videos, webinars, etc) and optimize conversion rate.
• Be proactive in every event IG will take part to increase acquisition and conversion.
• Inform clients in order for them to create tailored solutions from a range of options to meet individual needs.
• Feed the marketing team with relevant information about market trends, competitive landscape, switchers.
  
  

REACTIVATION

• Pro-actively seek reactivation from 30 days lapsed non-Red clients (from lists provided by Sales Intelligence or Data Science teams) through outbound calls.
  
  

RETENTION

• Develop a bespoke catch-up strategy and journey with new clients to ensure best in class support and experience and limit early months attrition.
• Co-moderate in-house webinars and seminars on a regular basis.
• Call out exercises to invite clients and prospects to events, seminars, etc.
  
  

Person Specification EXPERIENCE Essential

• Experience (minimum of 6 months) in a sales role and/or roles within a target-driven environment – i.e., high volume, telephone sales, commission-driven reward. Desirable:
• Entrepeneur mindset, and proactive attitude.
  
  

Qualification Essential

• Experience in sales within a regulated environment is a strong advantage.
• Experience in selling financial products is a strong advantage.
• Fluency in local language and English is compulsory. Desirable:
• Personal experience of trading derivatives, ETP products, shares and/or other investments would be beneficial.
• Knowledge of -any other language required in the country- would be a strong plus.
• Passion for financial markets, and to grow a career on finance.
  
  

Interpersonal Skills Essential

• The SAE needs to have an open mind and a curious, can-do attitude.
• The SAE understands the importance of collaboration and is driven to be the best in what they do.
• Embodying our three core values – to champion the client, learn fast together and raise the bar is key to succeed in this role.
  
  

Desirable

• Organized and structured process to prioritize tasks.
  
  

The perks

It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

• Flexible working hours and hybrid working model
• Performance-related bonuses
• Pension scheme
• A day off on your birthday
• Two days volunteering leave per year
• Career-focused trainings
• Access to personal development plan
• Contribution to gym membership and more
  
  

How You’ll Work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy by delivering at pace and championing the client in everything we do.

About

We also think hard about our ways of working as a company. At IG Group, we’ve set out five target behaviors that we expect everyone to strive to achieve in all that we do:

• Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm
• Think Big: We focus on the problems that most move the needle of commercial outcomes
• Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do
• Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business
• Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better all across IG
  
  

Apply now!

Number of openings

1