Safety, Quality & Training Program Manager About WeLink WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else. We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience. If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and help pioneer a better wireless future for the world, join us. Overview: Join our innovative Field Operations team as a Program Manager for Safety, Quality, and Training. This role is pivotal in implementing a data-driven approach to enhance safety, quality, and training initiatives across field operations. You will leverage data insights to drive decision-making, align training initiatives with market managers, and ensure that our technicians are well-prepared to deliver exceptional service. Key Responsibilities ● Data-Driven Safety and Quality Initiatives: ○ Utilize data to identify and prioritize safety and quality needs, ensuring decisions are informed by performance metrics and operational data. ○ Implement targeted initiatives that enhance operational efficiency and safety compliance, continuously refining approaches based on data analysis. ● Field Leadership Support: ○ Partner with field leadership to design and implement training programs driven by data insights, with a focus on enhancing safety and quality ○ Ensure field managers are equipped to independently deliver and manage training programs, fostering market self-sufficiency. ● Certification and Development: ○ Prepare and certify high performing technicians to become our certified trainers, enabling them to appropriately train new hires and up-skill existing staff. ○ Maintain an up-to-date list of certified trainers in each market, ensuring continuous training and recertification as necessary. ○ Develop tracking and reporting systems for training programs and initiatives, supporting each market's efforts to produce highly trained new hires and deliver ongoing education for existing field staff. ● Documentation and SOP Management: ○ Update and maintain standard operating procedures and documentation, ensuring all training and operational protocols are up-to-date and aligned with the latest safety and quality standards. ○ Collaborate with the WeLink Safety Committee to develop, support, and execute safety-driven initiatives that align with company standards and reduce field-related risks. ○ Manage the Learning Management System (LMS), ensuring training content is up-to-date, effective, and aligned with evolving operational needs. ○ Oversee the maintenance and continuous improvement of the Field Knowledge Base (KB), ensuring it remains a reliable, accessible resource for technicians and managers. ● Support and Guidance: ○ Provide ongoing support and resources to field managers and certified technician trainers to ensure alignment with company standards and best practices. Qualifications * 2+ years of experience in field operations, quality management, or related technical fields. * Proven ability to innovate and develop effective programs, tools, and processes that drive improvements in training, safety, and quality. * Demonstrated track record as a self-starter who takes initiative, solves problems independently, and consistently delivers results without requiring constant oversight. * Strong critical thinking skills and the ability to work autonomously while aligning with broader organizational goals. * Comfortable operating in a dynamic environment - capable of balancing strategic thinking with hands-on execution. * Excellent communication and collaboration skills, especially when working cross-functionally with field teams, leadership, and safety committees. What We Offer * Competitive salary and benefits package. * Opportunities for professional growth and advancement in a rapidly expanding telecommunications company. * A collaborative and innovative work environment at the forefront of next-generation telecom solutions. * A critical role in ensuring service quality and operational success through strategic training and quality initiatives. Benefits * Medical (+ HSA company contribution) * Dental * Vision * Long Term Disability * Short Term Disability * 401(k) with a company match * PTO * 10 Paid Holidays Candidates must live near Lehi, UT. Las Vegas, Nevada or Phoenix, Arizona. * We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals, regardless of race, color, religion, sex, national origin, disability, age, or any other status protected by applicable law.