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This position reports to

Service Coordinator

Your role and responsibilities

As a Robotics Field Service Engineer, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service. The work model for the role is: This role is contributing to the Robotics division in Monterrey. You will be mainly accountable for:

• Performing service tasks like installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
• Coordinating and executing specialist projects through planning, meeting milestones and regular reviews.
• Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future.
• Identifying opportunities to develop new service applications, equipment and method.
  
  

Qualifications For The Role

• Bachelor´s degree in Electronic, Mechatronics, Mechanical, Robotic or Control and Automation Engineering.
• 1-2 years of experience working with robots or automation, with ABB robots is a plus.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing automation products.
• Travel and schedule availability.
• Knowledge in PLC's.
• Advanced English.
  
  

What's in it for you?

• Be yourself: join one or many of our Employee Resource Groups and make a difference!
• Coaching and mentoring from senior leaders and colleagues
• Get motivated by continuous improvement in what we do and how we do it, bring your know-how.
  
  

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory