Position Overview

NOTE: The official job title is Safeguarding Youth Analyst

We are seeking a dedicated and detail-oriented Safeguarding Youth Analyst to join our organization. The ideal candidate will play a crucial role serving as the primary system expert and support resource for the organization’s Risk Management Information System (RMIS), ensuring its effective use, seamless integration, and continuous improvement. The Safeguarding Youth Analyst involves providing advanced user training, data integrity validation, and reporting to ensure effective risk management practices. This role requires a strong analytical mindset, an understanding of the complexities surrounding youth safeguarding, and a passion for creating safe environments for young people.

The administrator collaborates with IT, risk management, and other stakeholders to enhance system functionality, coordinate upgrades, and drive process improvements. Through data analysis and reporting, the position supports strategic risk decision-making, trend analysis and contributes to the overall safety and success of the business. The Safeguarding Youth Analyst reports to the Senior VP, Chief Safeguarding Officer.

Responsibilities

• Provides advanced support to internal users of the RMIS application. Troubleshoots issues related to data entry, system functionality, and application performance.
• Develops and delivers training materials and sessions to new users, ensuring they are well-versed in using the system effectively. Provide ongoing training as needed.
• Works closely with the IT team, Riskonnect, and Risk Management to configure and customize the RMIS to meet the organization’s specific needs, including creating custom workflows, notification rules and reports.
• Monitors data entered in the RMIS system, ensuring accuracy, completeness, and consistency. Perform periodic audits and reviews of data to maintain high-quality standards.
• Manages user roles and permissions within the RMIS application, ensuring appropriate access controls are in place.
• Generates and analyzes data to support risk management decisions. Based on data trends, provides data-driven insights and actionable recommendations, helping the organization minimize risk and improve operational practices.
• Prepares regular risk management reports for senior management, highlighting trends, areas of opportunity, and suggesting corrective actions based on KPI metrics.
• Coordinates with the IT team and RMIS vendors to manage system upgrades, patches, and updates. Tests new features and functionalities before deployment.
• Provides analytical support to the Chief Safeguarding Officer to inform operational and governance committees.
• Serves as the liaison between risk management, IT, and other departments, ensuring that RMIS solutions meet business needs. Communicate updates, enhancements, and troubleshooting outcomes effectively.
• Maintains detailed documentation of RMIS procedures, user guides, and troubleshooting steps. Ensures all changes and updates are properly documented for future reference.
• Stays up to date with RMIS best practices and industry trends. Provides recommendations for system improvements and process optimizations.
• Performs other job-related duties as assigned.

Competencies

• Knowledge of: Risk Management Information Systems (RMIS), specifically Riskonnect or similar platforms; risk management principles, processes, and best practices; data integrity standards, validation techniques, and audit processes; system security, user access controls, and role-based permissions; software system configuration, customization, and integration methods; data analytics, reporting tools, and key performance indicators (KPIs) for risk management; IT project management, system updates, and software implementation processes; safeguarding policies and procedures, particularly as they relate to youth protection.
• Skill in: Troubleshooting and problem-solving related to RMIS applications and data management; training and supporting end-users effectively through clear communication and instructional materials; generating, analyzing, and interpreting data to provide actionable insights; written and verbal communication for interacting with stakeholders at all levels; attention to detail and high data quality standards; managing multiple priorities, meeting deadlines, and adapting to changing requirements; system testing, upgrade coordination, and software optimization.
• Ability to: Independently manage and optimize RMIS functionalities to support risk management initiatives; collaborate effectively with IT, risk management, and other departments to enhance system integration; analyze complex data sets and translate findings into meaningful recommendations; maintain confidentiality and handle sensitive information with discretion; stay current with industry trends, emerging technologies, and best practices in risk management; document processes, create user guides, and ensure consistency in system usage; contribute to a culture of continuous improvement, proactively identifying system and process enhancements.

Qualifications

• Three (3) years of experience working with RMIS platforms (such as Riskonnect), with at least 1 year in a super user or administrator role.
• Prior experience in risk management or insurance is a plus.
• Must pass a criminal history background check.

Preferred

• Experience with data analytics for safety or risk management, business insights that turn into actionable recommendations and exposure to reporting tools like Cognos, Tableau or PowerBI.