Kforce has a client in Plano, TX that is seeking a Risk Analyst I. Responsibilities: * Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends * The Risk Analys will understand standard operating procedures and operate within the established guidelines to mitigate risk * Document processes and procedures and maintain accurate and detailed records of all transactions * Represent the company brand and provide top-notch service while balancing customer empathy with risk policies * Collaborate effectively with cross-functional teams to resolve customer-related issues * Identify areas of improvement and propose changes to optimize processes and technology * Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern * The Risk Analys will complete 15-20 inbound calls daily, solving complex Risk & Fraud questions to our merchants * Identification and verification: Checking the validity of submitted documents (e.g., ID, proof of address, articles of incorporation documents) against the information we have on file; Ensure documents are not expired and complete * Data entry: Accurately inputting customer information from various sources (articles of incorporation documents, ID documents, etc.) into databases and systems* Bachelor's degree in Finance, Risk Management, Accounting or related field a plus * 2+ years of relevant experience in risk management * KYC and KYB experience * Understand the core purpose of KYC and KYB to verify the identity of customers (individuals) and businesses to prevent fraud, and compliance concerns * Knowledge of the steps involved in performing KYC/KYB checks, including gathering customer information, and document verification * Computer skills to handle use of multiple apps * Critical thinking and analytical skills * Proficient with G-Suite and other relevant software * Strong analytical and critical thinking skills with attention to detail * Proven ability to deescalate customers and effectively handle difficult situations * Strong organizational skills and the ability to manage multiple tasks * Ability to work under tight deadlines and prioritize tasks to meet SLAs * Strong work ethic with high integrity and ethics * Effective collaboration and teamwork skills * Strong understanding of customer service and customer empathy * Willingness to learn and adapt to new technologies and processes * Strong customer service skills via inbound phone queues * Ability to navigate between multiple systems and tools while helping the merchants in the moment