Job Description

• 12-month max term contract
• Based in Adelaide CBD
• Full-time role (Monday-Friday)
  
  

What’s the role?

The Financial Crime Surveillance (FCS) team is part of Westpac’s Risk Division and is responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks, such as anti-money laundering, sanctions, KYC and customer due diligence.

As a Risk Analyst, you’ll play a crucial role in safeguarding our financial ecosystem. You’ll handle inbound and outbound calls, supporting internal stakeholders and customers in managing requests for information from the bank. You will receive and manage cases assigned by managers, tackling each with a fresh perspective.

This a max-term contract opportunity for 12 months, working hours are between 8:30am - 4:30pm Monday to Friday. You will be based onsite at our Adelaide CBD office during the initial training period, then moving to a hybrid arrangement of 3 days in the office and 2 days WFH.

What do I need?

• Prior customer service experience including call handling
• Investigative mindset and strong analytical skills
• Experience within banking or financial services desirable but not essential
• Previous experience within Financial Crime desirable but not essential
• Critical thinking and the ability to interpret information and make decisions
• Comfortable working independently and managing your own case load
• Strong verbal, written and interpersonal communication skills
• Computer literacy with ability to work with multiple systems with ease.
  
  

Why join us? 

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: 

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! 
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.  
• Tailored learning and development opportunities to help your grow your career within the bank.  
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives 
  
  

Create your future today 

To get started, simply click on the APPLY or APPLY NOW button 

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. 

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our  website .