CONTEXT

Within an international and multi-branded environment, Richemont Customer Service (RCS) mission is to:

• Define and implement a global client service strategy:
• Ensure a consistent, simple, straightforward and hassle-free service journey to our clients
• Turn customer service into a competitive advantage
• Participate in the client data collection to enhance the Maisons' data strategy
• Organize and oversee the worldwide service network for all products (22 repair platforms worldwide, boutique workshops, and an external network)
  

The Project Manager position will to the Group Customer Service Technical Director.

HOW WILL YOU MAKE AN IMPACT?

• Manage various projects aimed at optimizing the performance of CS platforms and network worldwide, with a focus on technical aspects
• Drive projects to enhance quality management on CS platforms, ensuring adherence to quality standards and continuous improvement
• Optimize technical processes on the repair flow, streamlining operations and improving efficiency (e.g., repair model)
• Develop optimized repair processes for jewelry activities
• Participate in the digitalization of RCS activities, supporting the integration of technology and processes
• Contribute to fostering a customer-centric mindset, driving innovation and enhancing Richemont's competitive advantage in customer service
  
  

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Master’s degree in engineering or a related field
• Minimum 3 years of professional experience in project management, with a track record of successfully contributing to complex projects with cross-functional teams and stakeholders. Experience in consulting is a plus
• Excellent analytical and problem-solving skills, with the ability to identify and mitigate risks
• Excellent communication and presentation skills, both written and verbal, in English and French
• Strong understanding of project management methodologies (e.g., Agile, Waterfall)
• Proficiency in Microsoft Suite (PowerPoint, Word, Excel)
• Willingness to travel
  
  

You will work with diverse teams and learn about a wide variety of domains and will support a wide range of initiatives.

You will gain insight into the luxury industry from the perspective of one of the global leaders that is bridging more than two thousand years of heritage with cutting edge innovation.

Working in the close to the Swiss countryside right outside Geneva, we offer an on-site restaurant, a beautiful setting, and a spacious open-plan working environment.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
  
  

YOUR JOURNEY WITH US

• If your application is selected, our Talent Acquisition Partner will reach out to you shortly for an introductory call.
• As a next step, you will have interviews with the direct manager, any relevant internal stakeholder, and our HR Business Partner.