Your Opportunity The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Specialist within PAI is responsible for accurately executing high volume processing of participant loans, researching historical activity, maintaining relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law. The Specialist is expected to manage high volumes of loan processing transactions and completion of other requests received from internal partners. Position responsibilities include queue oversight, researching, and responding to internal partner requests, maintaining quality control and procedures, creating process improvements, and performing audit fulfillment to meet key deliverables while exceeding client and participant expectations. Flexibility and extreme attention to detail, initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. What you have Required Qualifications: * Advanced knowledge of Microsoft Excel, Word and Access Database * Ability to multi-task in a fast-paced, daily-deadline-driven environment with minimal errors * Ability to communicate effectively and professionally with various departments * The successful candidate must have superior analytical skills Preferred Qualifications: * Strong attention to details * Creative thought process focusing on continuous process improvement * Ability to interpret client and participant needs * Exceptional organizational, analytical and time management skills. * Retirement industry knowledge/ASPPA designation preferred, but not required. * Familiarity with IRS Form 1099-R/Banking logistics preferred, but not required. * College degree or equivalent work experience * In-depth knowledge of regulations and plan design which governs processes such as 401(k) loans preferred but not required. In addition to the salary range, this role is also eligible for bonus or incentive opportunities.