General Summary

Primarily responsible for generating sales and processing payments through excellent customer service, add-on and up-selling in accordance with established work policies and procedures. Physical requirements may include sitting, walking, reaching, bending, stooping, pushing, pulling, and climbing a ladder. Other requirements include industry experience along with strong reading comprehension and exceptional interpersonal communication skills. Perform other duties as assigned.

Essential Functions

• Greet walk-in customers with respect and courtesy while assisting with their daily queries
• Provide quotes as needed and follow up on any quotes as necessary
• Answer phones with an upbeat attitude and qualify their needs
• Track placed orders with our vendor partners
• Establish robust relationships with new customers
• Maintain strong relationships with repeat customers
• Cultivate healthy relationships with our vendor partner representatives
• Offer superior customer service and exceed customer expectations
• Communicate any updated customer information with the Accounting department
• Coordinate delivery and pick up needs using our Picks system
• Process customer payments in the form of cash, check, or card
• Routinely evaluate showroom inventory and report any outage/discrepancies to the Purchasing department
• Lift up to 25 lbs.+ occasionally with support from the Operations team
• Use of a cutting knife to open cartons, read packing slips, and count items as required
• Report any challenges or accidents to management
• Manage open order reports to ensure pipeline is accurate with active client orders
• Actively maintain a clean, organized front counter station