Job Description

Retail Rush is a dynamic and fast-paced online auction storefront dedicated to delivering unbeatable deals and an exciting shopping experience to our customers. Specializing in returned, overstocked, and liquidation merchandise, we combine the thrill of auction-style pricing with top-notch service and streamlined retail operations. We’re looking for an experienced and energetic Retail Store Manager to lead our storefront team and ensure smooth day-to-day operations, excellent customer service, and continuous process improvement.

As the Retail Store Manager at Retail Rush, you’ll be responsible for overseeing the storefront operations, managing inventory flow from online auctions to physical pickups, and leading a team of associates. This role requires someone who thrives in a tech-driven retail environment, understands customer-centric service, and excels at operational leadership.

Responsibilities

• Manage and oversee the daily operations of the storefront, including customer pickups and product staging
• Supervise, train, and motivate a team of associates to ensure efficient, friendly, and accurate service
• Coordinate with the online auction team to maintain seamless order fulfillment and inventory control
• Handle escalated customer issues and resolve conflicts professionally
• Maintain a clean, organized, and secure storefront aligned with company standards
• Monitor and report on KPIs such as customer satisfaction, order accuracy, and team performance
• Schedule and manage staffing to ensure optimal coverage during busy pickup times
• Continuously identify areas for process improvements and implement best practices
  
  

Supervisory Responsibilities

• Responsible for managing a team of 1-2 team leads, a listing team associate, and 20+ warehouse specialists.
  
  

Qualifications

Education/ Experience:

• 3+ years of management experience in retail, logistics, or e-commerce operations
• Experience working in a fast-paced, customer-facing environment
• High school diploma or equivalent (Bachelor’s degree a plus)
  
  

Skills

• Tech-savvy, with proficiency in POS systems, online order platforms, and inventory software
• Strong leadership and team development skills
• Detail-oriented with strong problem-solving skills
  
  

Ability

• Excellent organizational and communication abilities
  
  

Location:

• Columbus, OH
  
  

Pay & Benefits

Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus.

The salary range for this position is $68,800 to $86,000 annually. The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future.

Benefits

At Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include:

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance
  
  

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer.