Do you want to journey with us in transforming the "Living & Workspaces" of others?

The Assistant Manager, Retail Operations will lead the implementation of initiatives to drive operational excellence, process & systems improvement and sales selling competencies amongst the retail sales force. This role will support the implementation of strategies, improving operational processes, and ensuring the retail store and sales team achieves its objectives. The position is key for maintaining smooth operations while also ensuring high levels of customer satisfaction and sales performance.

Job Responsibilities:

Supporting Sales Operations:

• Assist in executing sales strategies and operational plans to meet store sales targets and goals.
• Develop store security policies and procedures.
• Improve merchandising presentation and visual displays.
• Conduct data-driven functional analysis with D365 CRM and ERP applications, etc.
• Provide guidance and support to retail staff to maintain high performance and meet customer service standards.

Customer Service Management:

• Ensure that customer service standards are met and help resolve escalated customer complaints.
• Monitor interactions with customers to ensure they receive exceptional service.

Inventory and Merchandising Support:

• Assist with inventory control, stock replenishment, and ensuring the correct products are on the sales floor.
• Help implement merchandising strategies and displays to attract customers and drive sales.

Performance Tracking and Reporting:

• Assist in monitoring and analyzing sales performance data.
• Prepare and share regular sales and operations reports to management.
• Identify areas for improvement and report findings to management.

Training and Development:

• Help onboard and train new sales team, ensuring they are up to speed on operational processes, sales strategies, and customer service standards.
• Offer ongoing training to team members to help improve their sales performance and product knowledge.
• Be a subject-matter expert (SME) on the various products, understanding all features, usage of features and troubleshooting procedures.
• Champion the product’s unique value proposition to respective target market and customer segments. Tailor messaging to communicate the product's benefits effectively to different audiences. This involves understanding customer pain points and how the product solves those problems.
• Monitor and assess the progress of trainees, either through quizzes, assessments, or practical evaluations, to ensure that they have understood the product and can apply their learning.
• Gather feedback from trainees on the effectiveness of training sessions and materials. Use this feedback to continuously improve the training approach, content, and delivery methods.

Collaboration with Other Departments:

• Work closely with other teams, such as merchandising, marketing, and customer service, to support cross-functional objectives.
• Assist in promotional and marketing activities to increase foot traffic and sales.

Process Improvement:

• Help identify inefficiencies in the sales operations and recommend improvements.
• Assist in implementing new systems or technologies to streamline operations.

Job Requirements:

• Candidate must possess a bachelor’s degree in any relevant field of study.
• Minimum 5 years of prior experience in retail sales operations, or any other relevant roles.
• Prior experience in a sales orientated role is a must.
• Prior roles involved with training and coaching would be an advantage.
• Prior experience in dealing with a product that require “design concept” selling techniques is an added advantage.
• Excellent facilitation, presentation, and communication skills.
• Ability to work independently and as part of a cross-functional team.
• Adaptable to changing business needs and dynamics.
• Passionate about training and possesses business acumen.
• Possess own transport and able to travel outstation when necessary.
• Role is based in HQ office in Petaling Jaya.

Job Entitlements:

• Salary range RM 4,500 – RM 6,000 per month
• Medical Insurance & Benefits - Hospitalization & Outpatient, Dental & Optical.
• 5 Working Days Per Week, 9.00 am to 6.00 pm working hours.
• Access to professional development and training programs for employee growth