Job Description Retail Operations Analyst II Posting Start Date: 4/3/25 Requisition ID: 45172 Apply now Informations générales HOUSTON, United States, 77056 ENGIE North America Inc. Skilled ( >3 experience Administrative Support / Secretary Fixed-Term Full - Time This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: * 6 months Compensation: * Pay Rate: $35.00/hr. Location: * Houston What You Can Expect Collaborating with the Retail Operations Senior Analyst to utilize various tools and applications aimed at minimizing credit risk exposure and credit losses through the accurate and timely management of disconnect and reconnect processes. Specialize in the collection of debt owed * Generate weekly Accounts Receivable reports in ARC to create batches for overdue ERCOT and non-ERCOT accounts * Ensure batches are generated and submitted to a third-party vendor for the distribution of customer dunning notices via email and mail * Collaborate with relevant teams-including sales, legal, digital, cash application, billing, and others-to address and resolve customer issues * Provide analytical support and conduct ad hoc analysis for the top 20 Resources and EP&G accounts * Conduct research and generate reports for various dashboards and PowerPoint presentations * Participate in key departmental projects and actively engage in cross-functional teams to support quality improvements, processes, and initiatives * Create a cerebro ticket concerning failed jobs, inaccurate data, report enhancements, and system enhancements * Collect and analyze data for UCB cleanup across Resources and EP&G What You'll Bring * A BS/BA from an accredited four-year college or university OR HS Diploma and 5+ years of work experience in an analyst role which includes financial reporting and analysis * Experience with Power BI or other similar data visualization tools a plus * Minimum of 3 years of retail energy industry experience Minimum 5 years business experience Additional Details * This role is eligible for our hybrid work policy; explain any work outside of the typical policy * Must be willing and able to comply with all ENGIE ethics and safety policies Why ENGIE? ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [email protected]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. We are unable to sponsor or take over sponsorship of an employment visa for this role at any time. The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. Business Unit: GEMS Division: GEMS - BP US SUPPLY Legal Entity: ENGIE North America Inc. Professional Experience: Skilled ( >3 experience Education Level: High School Diploma/GED/A Levels Nos valeurs L'inclusion et la diversité sont au cœur de notre politique de ressources humaines. Nous assurons l'égalité des chances entre tous les candidats et sommes engagés à créer l'environnement de travail le plus accessible possible.