Job Description

Job Purpose

Retail Operation Manager is a key leadership role responsible for overseeing the day-to-day activities of the stores' operations. This role involves coordinating various operational functions to ensure efficiency, productivity, and the achievement of organizational goals. Operations Manager is also tasked with improving processes, optimizing resource allocation, and maintaining high standards of quality and customer satisfaction.

Responsibilities

• Operations Excellence:
• Supervise and manage the operations team, providing guidance, mentoring, and performance feedback.
• Ensure the smooth execution of daily operational activities, including sales thru, products allocation, inventory management, and logistics.
• Process Improvement:
• Identify inefficiencies and bottlenecks in operational processes and implement strategies for streamlining workflows.
• Introduce and monitor key performance indicators (i.e: UPT, ATV, AUR ) to sales team (DMs) and store team to measure operational efficiency and track improvements.
• Resource Management:
• Allocate resources effectively to meet sales targets, project deadlines, and service-level agreements.
• Collaborate with Ops. Trainer to ensure the training, and skill development to enhance team performance.
• Quality Control:
• Implement quality assurance measures to maintain consistent product, mystery shoppers or service quality.
• Develop and enforce quality control standards and procedures, ensuring compliance with industry regulations and company policies.
• Budget Management:
• Collaborate with finance teams to develop and manage operational budgets.
• Monitor expenses and identify cost-saving opportunities without compromising quality and safety.
  
  

Requirements

• Degree in Business or Marketing with 10 years of significant experience in Sales and Retail Operations Management.
• Strong drive with sound business/commercial acumen skills
• Exemplary planning and execution skills: establish plans, manage and improve process, drive team execution
• Superior analytical skills, proficient with numbers and interpretation
• Good business development and negotiation skills
• High impact communication and influencing skills
• Strong problem-solving and decision-making skills
• Ability to build relationships and deal with multiple partners
• Ability to lead, coach and engage teams
  
  

LOCATION

Indonesia, Jakarta - Office

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.