Job Description

Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations through the delivery of water mitigation and

restoration services.

Primary Duties And Responsibilities

Consistently follow Rainbow International’s 17 Steps of World Class Customer Service

Effectively perform all water damage mitigation and restoration services the company offers

Communicate timely and effectively with customers

Perform basic equipment maintenance

Perform basic vehicle maintenance

Properly document water mitigation files

Inspect completed work

Complete technician’s daily log

Complete Work Orders

Complete appropriate restoration documentation

Follow Rainbow uniform policy

Additional Duties And Responsibilities

Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles

Maintain inventory of related supplies

Decision Rights and Authority

Determine the sequence of steps to be taken when delivering the company’s services at the customer’s

property

Water Damage Service Professional

Position Description

Working Relationships and Scope

Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors,

or Managers

Performance Competencies

Oral Communication - Speaks clearly. Shows respect when addressing customers and superiors. Able to

effectively respond to excited customers. Adaptable and able to think on his/her feet.

Written Communication - Writes clear and accurate job notes and emails. The individual is able to read

and interpret written information. Uses appropriate vocabulary and grammar.

Planning and Organizing - Plans and organizes work activities considering the nature of the job at hand.

Focuses on key priorities. Pays attention to details.

Technical - Is appropriately trained and/or certified and effectively performs all production work within the

water mitigation division.

Quality - The individual demonstrates accuracy and thoroughness and monitors his/her own work to

ensure quality.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

Perform The Essential Functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or

feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The

employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.

Working Conditions

The work of this position is predominantly carried out on the customer’s property. Employee will

encounter facilities where standing water and sewage are present, heat is unavailable due to lack of

utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the shop

where vehicles and equipment are housed and maintained is typical.

Noise level in the work environment is usually quiet.