"Your customer doesn't care how much you know until they know how much you care."

Are you a driven leader with a passion for restoration and customer service? At Michael & Son Services, we are looking for a Restoration Service Manager to join our fast-growing team in Wilmington, NC.

Why Join Us?

✅ Competitive salary: $65K-$85K + performance bonuses

✅ Full benefits: Medical, Dental, Vision, 401(k) match

✅ Company vehicle, phone, tablet, gas card, and credit card

✅ Career growth in a thriving, customer-focused company

What You'll Do

Lead and manage a team of salespeople & technicians Oversee scheduling, job audits, and documentation compliance Handle customer concerns and drive collections success Manage equipment, materials, and department expenses Conduct safety inspections, weekly team meetings & interviews Maintain P&L and participate in manager on-call rotation

What We're Looking For

✔ 5+ years of industry experience

✔ Restoration Sales & Xactimate Experience (preferred)

✔ Knowledge of insurance industry & adjuster relations

✔ Strong customer service & leadership skills

✔ Familiarity with IICRC standards & estimating (a plus)

We're expanding rapidly and looking for honest, hardworking professionals to grow with us. Think you've got what it takes? Apply today!

#MSWM10