Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:

JC-474814

Position #(s):

410-180-5393-106

Working Title:

Resolution Analyst

Classification:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,855.00 - $7,327.00 A

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The Department of Financial Protection and Innovation (DFPI) protects consumers and oversees financial service providers and products. The DFPI supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DFPI licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement .

Department Website: https://dfpi.ca.gov/

Job Description And Duties

The Department of Financial Protection and Innovation is recruiting for one, Permanent, Full-time Associate Governmental Program Analyst position within the Consumer Services Office. This position is located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions within the next 180 days.

Are you interested in working on an adaptive, dynamic, and engaging team? Do you possess strong analytical skills and experience researching and resolving complex scenarios with limited available information? Are you a dedicated individual with a desire to take initiative, keep tasks and projects on track, and take proactive and timely steps to achieve goals? Would you enjoy a job where you know your work directly impacts and enhances the lives of California consumers? If so, the Consumer Services Office is the right place for you.

Under the direct supervision of the Staff Services Manager I, the Associate Governmental Program Analyst is responsible for reviewing, analyzing, and processing consumer complaints, and phone and email inquiries for the Consumer Services Office. Please see the attached duty statement for a complete breakdown of duties.

You will find additional information about the job in the Duty Statement .

Special Requirements

Do NOT provide any personal identifying information on the documents ( Social Security Number, Date of Birth, Professional Career Platforms, etc. ) you submit with your application. Additionally, do not complete or submit the Equal Employment Opportunity, page 10 of the Std. 678 with your application page. The EEO page is for examination use only. Furthermore, do not provide any LEAP information with your application package.

Additional Filing Instructions :

• You are encouraged to apply electronically through your CalCareers account.
• If applying with a hard copy application, please reference “JC-474814/RPA# CSO 25-180” in the Job Title section of your State application in order to be considered for this vacancy.
• Hard copy applications not received or postmarked by 5:00 pm on the final filing date will not be accepted.
• Emailed and faxed applications will not be accepted.
  
  

Interested applicants must include a copy of their complete transcripts showing completion of required coursework. Foreign Degrees must provide Degree Evaluation to verify U.S. equivalency.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/5/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Financial Protection and Innovation

N/A

Attn: Denise Gutierrez

Human Resources Office

651 Bannon St

Sacramento , CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Financial Protection and Innovation

N/A

Attn: Denise Gutierrez

Human Resources Office

651 Bannon St

Sacramento , CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required for this position according to the instructions provided. Application packages received without an SOQ as described may not be considered. Please see the Statement of Qualifications Instructions below for specific instructions regarding your SOQ response. Resumes, cover letters, and/or other documents do not take the place of this requirement.
  
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.