Are you an experienced leader in children’s residential care with a passion for transforming young lives? We're looking for a compassionate, resilient, and strategic Operations Manager/Responsible Individual to lead and develop our children's residential services.

About us:

Family Care are a family-owned social care provider working therapeutically with children for over 30 years, apply now to become a key part of a values-driven organisation dedicated to helping every child thrive.

About the Role:

As the Residential Operations Manager, you will oversee the management and compliance of multiple children’s homes based across the North West and West Midlands in line with Ofsted regulations, ensuring the highest standards of care and support for young people with EBD and LD needs. You will be the named Responsible Individual with Ofsted and play a pivotal role in shaping the quality, culture, and growth of our services.

Key Responsibilities:

• Provide strategic leadership across multiple residential homes
• Ensure full regulatory compliance with Ofsted and Children’s Homes Regulations
• Support and supervise Registered Managers in delivering high-quality care
• Lead on safeguarding, quality assurance, and service improvement
• Drive recruitment, staff development, and retention initiatives
• Represent the organisation during Ofsted inspections and external audits
• Develop and implement operational policies and procedures

About You:

• Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent)
• At least 5 years’ experience in a senior role within children’s residential services
• Proven track record of managing multiple homes or large-scale residential services
• Excellent knowledge of Children’s Homes Regulations and Ofsted inspection framework
• Strong leadership, communication, and safeguarding expertise
• Able to register as the Responsible Individual with Ofsted
• Must hold a UK driving licence

What We Offer:

• Salary: up to £65,000 per annum +performance-based bonus & car allowance
• Company pension
• Employee discounts
• Health & wellbeing programme
• Opportunities for career progression
• Supportive and collaborative leadership team
• A chance to make a genuine difference in young people’s lives

Family Care is committed to safeguarding and always promoting the welfare of children and young people and expects the post holder to share this commitment. In order to meet this responsibility, we follow Safer Recruitment practices to ensure we select the suitable candidates.

All offers of employment are subject to safeguarding checks, both an Enhanced DBS check and comprehensive references will be carried out. We are permitted to ask whether an applicant has any convictions, cautions or reprimands or final warnings (spent or otherwise) under the current guidance, as defined by the Rehabilitation of Offenders Act 1974 (exceptions) Order 1975. Please note that disclosure of a criminal background will not debar you from employment.