MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor – Let's shape the future together

Are you passionate about building strong relationships with Navy customers, local US suppliers, and cross-functional teams? Do you get motivated by ensuring timely delivery and resolution of challenges? MacGregor is looking to hire a proactive and results-oriented candidate to join our Navy Support team.

As a Representative, Navy Support, your day-to-day responsibility will be to handle customer inquiries, connect them with the right contacts, and support order book tasks for the team. In this role, it is a must that you are a strong communicator, and have the ability to build life time relationships with customers & suppliers. We believe you are interested and motivated to learn, gain and improve your knowledge of our customers and local US suppliers to deliver exceptional and adaptive service. It is beneficial, but not a must, if you have previous experience and knowledge within the navy industry. This role is part of our Global Services Division (GSD).

Reporting directly to the Senior Manager, Navy Support. This position is on-site at our office in Hampton, Virginia.

More Tasks And Responsibilities

• First point of contact for all customer requests, respond to customers promptly gathering the necessary input from colleagues to give the customer the information they need.
• Managing & overseeing successful, prompt quote handling and customer deliveries.
• Identifying risk orders.
• Managing and overseeing successful, prompt orders on local US Suppliers.
• Proactive communication to keep customers & suppliers informed.
• Log claims, complaints and internal non-conformances.
• Engage constantly with your Navy Support Team members to find information needed to support customers & improve your competence.
• Escalate urgent cases and when not getting support needed to meet customers’ needs.

What You’ll Need To Succeed

• High school diploma required; Degree in Business Administration, Sales, or relevant field is preferred.
• Previous experience from similar position and industry is beneficial.
• Computer skills: MS Office, G-Suite and ERP system (SAP and SalesForce) knowledge is an asset.
• Customer-focused, problem solver, and accountable.
• Self-motivated, organized, and skilled in time management.
• Highly effective and clear communicator with active listening skills.
• Compliant with safety and controls standards.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders.
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences.
• Safety is essential in everything we do.

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Compensation data

Compensation data Salary ranges from $45,000 - $55,000 per year based on skills and experience.

Additional Information

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!

www.macgregor.com

MacGregor USA Inc. is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As a federal contractor, we also take Affirmative Action (AA) to employ and advance in employment individuals from underrepresented groups, including qualified minorities, women, individuals with disabilities, and protected veterans. If you require a reasonable accommodation to complete the application or interview process, please contact us at [email protected] or by phone 925-877-5657.

For more information, please review the “Know Your Rights: Workplace Discrimination is Illegal” –poster prepared by the U.S. Equal Employment Opportunity Commission (EEOC), which summarizes these laws and explains how employees or applicants can file a complaint if they believe that they have experienced discrimination.