Job Description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview Of Job Function

We are seeking a highly organized and detail-oriented Operations Fulfillment Representative to join the Global Delivery Operations group. This role focuses on the fulfillment of software license orders according to established SLAs, while also supporting ticket-based fulfillment requests. The ideal candidate will be a strong communicator and a quick learner who can retain information well with excellent time management and prioritization skills.

Responsibilities

Principal Duties and Essential Responsibilities:

• Accurately process the daily fulfillment of customer orders within defined SLAs.
• Monitor, troubleshoot, and resolve fulfillment issues in real time.
• Prioritize and manage a high volume of tasks across multiple systems and platforms.
• Collaborates with cross functional teams to successfully process orders and support tickets, meet SLA, OTD and quality standards.
• Communicate with other customer facing teams in Verint on order statuses or delivery issues to ensure smooth operation.
• Analyze order data using Excel, including building and interpreting pivot tables.
• Identify order discrepancies and troubleshoot fulfillment issues.
• Maintain clear and accurate documentation of fulfillment processes and ticket resolutions.
• Contribute to process improvement initiatives and help develop best practices.
  
  

Qualifications

Requirements:

• Bachelor’s degree in Business Management, Operations, Supply Chain, Logistics, or equivalent years of work experience.
• 3+ years’ experience in operational logistics with a preference in customer service and fulfillment.
• Strong verbal and written communication.
• Strong time management and task prioritization abilities.
• Proficiency in Microsoft Office applications, especially Excel (pivot tables, data filtering, basic formulas)
• High attention to detail, and a commitment to accuracy.
• Ability to work independently and manage workload in a deadline driven, fast-paced environment.
• Ability to collaborate effectively across teams and cross functionally globally.
• Adapts to changes within the industry, environment, or organization.
• Ability to work in US EST time zone hours to accommodate the customer base.
  
  

Preferred Requirements

• Experience with ERP system, Oracle
• Experience with ticking systems and order management tools
• Previous experience in fulfillment, operations support, or software licensing is a plus
  
  

Job Info

• Job Identification 3360
• Posting Date 04/28/2025, 01:23 PM
• Locations IN-India-Bangalore
• Job Schedule Full time