As a Reporting Analyst you are responsible for the analysis of information on division trends, volumes, patterns, etc. and will provide reports, forecasts, and recommendations for planning. The position requires a high-level of critical decision-making capabilities and strong communication skills to interact with multiple departments. Your primary goal will be to effectively use a combination of raw data to provide daily, weekly, and monthly reporting.

Description:

• Provides regular operational and statistical reports to the management team.
• Analyze and aggregate data in multiple formats and make recommendations for improving operational efficiencies.
• Building power BI and excel dashboards for business managers to show results
• Maintaining databases, spreadsheets and other tools used in data analysis
• Locating and fixing errors in reporting
• Works with team to identify best means to display data e.g., dashboard, chart, report, tabular, filters, selection options and subsequently build
• Training others on how to use and create reports
• Knowledge and ability to use and administer the organization's practices, standards and procedures.
• Optimize and streamline process improvements.
• Analyze gaps between current and future state of business processes and prioritize opportunities to improving processes.
• Lead, drive and facilitate business user meetings to gather needed information for reporting.
• Problem solve and preparation of analysis in varying formats (Excel, charts, web based).
• Document work function processes and procedures

Qualifications

• Bachelor’s degree or equivalent experience preferred
• Minimum of 3 years in a call center environment
• Ability to handle multiple tasks with competing priorities.
• Strong mathematical and analytical skills
• Advanced skills in Microsoft Excel and Business Reporting
• Exceptional organizational, critical thinking, and time management skills
• Must be familiar with the following tools: Windows NT, Excel, Power BI, Power Pivot, Access, and PowerPoint
• Ability to manage multiple activities at one time in a high-pressure environment
• Excellent written and verbal communication skills
• Familiar with Contact Center workforce management tools and theories

Desired Skills:

• 5+ years of previous experience in a fast-paced call center reporting environment.
• Verint WFM system (strongly desired)

Schedule:

• Time Frames: 7:00 AM - 7:00 PM (Eastern Time)

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.