About Humach:

Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the world’s most customer-centric digital workforce, we blend cutting-edge LLMs, voice biometrics, and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients, we’re scaling fast — and need a technical leader to take us to the next level.

Role Overview:

We’re hiring a mission-driven VP of Engineering to lead our AI engineering team and architect the future of digital agent orchestration. You’ll scale a world-class team, refine our technical vision, and deliver a platform that powers real-time, emotionally intelligent interactions at scale.

This is a remote position. However, candidates must reside in Austin or Dallas, TX or New York to support collaboration with key executives. Up to 25% travel required.

What You’ll Do:

• Own engineering strategy, team structure, and org growth aligned to company goals
• Lead and mentor teams building LLM-integrated workflows, real-time voice agents, and AWS-native infrastructure
• Drive architectural decisions across our platform and agent stack — including Bedrock, Lex, Connect, and multimodal emotion AI
• Partner with Product, Design, and Client teams to deliver mission-critical features on tight timelines
• Build systems that balance performance, scalability, and compliance
• Hire and grow a team of top-tier engineers across AI, voice, and cloud domains
• Report directly to the CAIO and operate as a key extension of the executive team
  
  
  

What You Bring:

• 8+ years of engineering leadership in AI, SaaS, or customer experience platforms
• Deep hands-on knowledge of cloud-native architecture, especially AWS
• Proven success scaling engineering orgs through hypergrowth or startup phases
• Experience with real-time AI workflows, LLMs, and conversational platforms
• Strong product intuition and the ability to translate vision into execution
• Relentless focus on shipping, speed, and team culture
  
  
  

Bonus Points:

• Experience with contact center platforms (AWS Connect, NICE, Genesys)
• Background in voice biometrics, emotion AI, or human-computer interaction
• Experience in AI bias testing
• Prior startup or founding experience
  
  
  

Humach offers a competitive compensation and benefits package, including medical, dental, 401k, life insurance, paid time off and much more.

Humach is an equal opportunity employer. We provide equal opportunity to all applicants based on qualifications, regardless of race, color, religion, age, sex, national origin, disability, pregnancy or childbirth, veteran status, genetic information, citizenship, or any other group protected by federal, state, or local laws and regulations. Humach participates in E-Verify to confirm employment eligibility for new hires. Successful candidates will be subject to a background check.

Note: All correspondence from Humach regarding this position will be sent from a humach.com or humach.hire.trakstar.com email domain. Please do not respond to emails from any other similar domain asking you to respond with information and/or to complete a questionnaire.