Descrição da Empresa

Somos uma Consultora com competências multidisciplinares dotada de um portfólio que abrange diversas áreas, como Financeira, Telecomunicações, Automóvel. Desenvolvemos Produtos e Projectos. Estamos presentes em empresas de referência Nacionais e Internacionais. A nossa combinação única de soluções tecnológicas, metodologias e os nossos recursos humanos qualificam a entrega aos nossos clientes.

Descrição da Função

Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile: Support Engineer for Internet Services (m/f) – Remote What do you need to have: Hard Skills:

• Perform Pre-qualification of Incidents
• Handle L2 Internet Access Incidents
• Handle L2 Intranet/ZTNA Access Incidents
• Handle PAC File related Incidents
• Work on SAML or authentication issues
• Test, Diagnostics and fault resolution of Internet Access topics
• Troubleshoot Firewall Issues
• Indentify possible Bandwidth Control Throotling
• Unblock situations related with Sandbox Incidents
• Cooperate with Siemens users to solve issues in timely manner
• Cooperate with Website administrators to solve access issues
• Correlate Incidents with Real Time Notifications between solution portal and incoming incidents.
• Respect and evaluate each incident Priority and actual Severity level
• Verify resolved Incidents
• Engage with the service provider to ensure the quality of service, incident resolution
• Apply agile/lean methods and principles to optimize processes in own organization
• Perform Second Level support for Incidents (ServiceNow)
• Assure SLA Service Management
• Adjust and adapt all Internet Service Modules rules to fast-changing environment (SD WAN and ClientZone)
• Support new Internet cloud solutions using AWS (VPC) and Azure (AVN) services
• Support of new Zscaler Internet Security solution on a global scale
• Support of new Zscaler Private Access solution on a global scale
• Work with relevant L3 teams
• Good knowledge of IP networks (IPv4, IPv6, routing BGP, OSPF)
• Troubleshooting experience for complex network environments
• Experience with relevant network tools (eg. Wireshark, tcpdump)
• Basic knowledge of monitoring protocols (SNMP, Netflow)
• Knowledge of various network technologies and platforms, as IPSEC, GRE, LAN,WAN, DHCP, DNS, ARP, SD-WAN, Cisco IOS
• Knowledge of network infrastructure and Zscaler technology (will be a plus)
• DevOps and / or Cloud Internet Services and Networks troubleshooting (AWS, Azure, GCP)
• Linux knowledge (basic needed – advanced/embedded devices is welcome)
• Knowledge of Cloud and/or Network Monitoring solutions (e.g. PRTG)
• A solid understanding of concepts and methods for service support
• Forward-looking with a natural inclination for customer needs
• Solution-oriented thinking and working
• Service Management and ITIL processes (plus)
• lean/agile project management (plus) Soft skills
• Good communication
• Team spirit
• Proactivity
• Time management What we can offer:
• Personalized support from your team
• Your manager will take into consideration your motivations and suggestions
• Victories will be celebrated together
• Your HR and Support Teams will always be available to help
• Constant feedback on your work
• A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
• And, of course, many gatherings and social events Localização
• Lisboa, Portugal