Company Description

We're Hiring: Senior ServiceNow Architect (USA Region)

Role: ServiceNow ITSM + CSM Architect

Location: USA - Remote

Experience: 8+ years with strong hands-on and architectural experience in ServiceNow ITSM and CSM modules.

About REDE Consulting

REDE Consulting is a premier ServiceNow partner and a recognized expert in delivering enterprise-grade solutions across ITOM, ITAM, IRM/GRC, and AIOps. Our client base includes Fortune 500 companies, global insurers, and large-scale digital enterprises.

Job Description

️ Core ResponsibilitiesQualifications

• Architecture & Solution Design
• Design end-to-end scalable, secure, and high-performing architecture for ITSM and CSM implementations.
• Translate business requirements into well-architected solutions aligned with ServiceNow best practices.
• Define data models, integrations, workflows, and UI experiences across ITSM and CSM modules.
• Stakeholder Collaboration
• Work closely with business and IT stakeholders to gather requirements and align ServiceNow capabilities.
• Act as the primary point of contact for client architecture discussions and design approvals.
• Guide the pre-sales team with solutioning and effort estimation.
• Implementation Oversight
• Lead and govern technical implementations across ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
• Ensure delivery aligns with defined architecture and standards.
• Provide oversight on ServiceNow configuration, customization, and integrations.
• Governance & Best Practices
• Define and enforce coding standards, platform security, and governance guidelines.
• Set up CI/CD pipelines, DevOps best practices, and upgrade strategies.
• Perform code reviews and architectural audits.
• Integrations & Automation
• Architect integrations with external systems (CRM, ERP, Telephony, APM, etc.).
• Leverage Integration Hub, REST/SOAP APIs, and MID Servers effectively.
• Design automation flows for proactive support and ticket deflection using Virtual Agent, Predictive Intelligence, and Flow Designer.
• Knowledge & Mentorship
• Guide and mentor development teams, BA teams, and platform administrators.
• Create knowledge artifacts and reusable design templates.
• Stay updated with new ServiceNow releases and ensure roadmap alignment.
• Reporting & Dashboards
• Design custom and out-of-the-box performance analytics, reports, and dashboards for IT and customer service operations.
  
  

Technical Skills Required

• Deep expertise in ServiceNow ITSM and CSM modules.
• Hands-on experience with Flow Designer, Virtual Agent, CSM Playbooks, ITIL processes, and CMDB.
• Strong understanding of platform architecture, ACLs, notifications, and form/UI policies.
• Familiarity with Performance Analytics, Now Experience UI Framework, and Agent Workspace.
• Integration Hub, REST/SOAP APIs, SSO, OAuth, and MID server expertise.
  
  

✅ Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – ITSM
• Certified Implementation Specialist – CSM
• ServiceNow Certified Application Developer (CAD)
• TOGAF or similar enterprise architecture certification (nice to have)
  
  

Additional Information

Location: Remote (Candidates must be based in the USA)

Why Join REDE?

• Join a fast-growing ServiceNow-focused firm with a strong presence in the USA, EU, and India.
• Work on high-impact projects with Fortune 500 companies.
• Be part of a Center of Excellence (CoE) for ServiceNow IRMGRC, ITAM and ITOM
• Opportunity to lead implementations and be at the forefront of digital transformation.
• Competitive salary and performance-based incentives.
• Flexible work hours and a remote-friendly culture.
  
  

Ready to Apply?

If you are a hands-on professional who thrives in dynamic environments and wants to make a real impact — we’d love to hear from you.

Send your updated resume to:hr {at} rede-consulting.com

Subject: Senior ServiceNow ITSM+CSM Architect – USA

Note: RemoteCandidates must be based in the USA

Visit us: www.rede-consulting.com

Connect with us on LinkedIn: linkedin.com/company/rede-consulting