By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Remote Operations Administrative Assistant **SCHEDULE: Monday-Friday 9am-6pm EST** **PRIMARY PURPOSE:** To provide operational support to the leadership team, ensuring efficient execution of day to day tasks, strategic initiatives, and service excellence across departments. This position is crucial for maintaining seamless coordination, enhancing workflow management, and driving process improvements. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Assist the Senior Operations Manager and senior leadership team with day to day tasks and project execution across multiple departments. + Draft and maintain standard operating procedures, process workflows, and team guidance materials. + Organize meetings, trainings, check-ins, and department-wide sessions; prepare agendas and take meeting notes when needed. + Build and edit professional PowerPoint presentations for internal leadership and external client review. + Conduct market research, compile insights, and assist in initiatives involving housing placements and vendor sourcing. + Manage calendars, track deadlines, and maintain shared documents in Sharepoint including Excel trackers and housing databases. + Assist in relationship building efforts with furniture and housing vendors; support documentation and negotiation efforts as needed. + Help training and development prepare onboarding tools, training materials, and schedule support for new hires and cross trained employees. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travels as required. **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent from an accredited college or university preferred. **Experience** Two (2) years of experience in an administrative, operations, or executive support role (preferably in insurance, housing, real estate, or corporate services). **Skills & Knowledge** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Excellent oral and written communication, including presentation skills + Excellent analytical and interpretive skills, including efficient use of MS Excel + Excellent problem solving and resolution skills + Strong organizational skills + Ability to maintain confidentiality + Ability to work in a team environment + Ability to meet or exceed Performance Competencies + Ability to handle multiple priorities and deadlines in a fast-paced environment. + Experience creating SOPs and working with vendor-facing tasks is a plus. **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**