Position Title: National Account Manager Location: Remote - U.S. Based Reports to: Chief Commercial Officer Employment Status: Full-time | FLSA Status: Exempt | Pay Grade: Salary About the Role The National Account Manager is responsible for managing relationships and projects for a key portfolio of customer accounts while providing a culture of responsiveness and transparency, driving engagement and retention. This role will also focus on new opportunities for relationship development, from market research to onboarding activities in partnership with the sales team. Responsibilities * Manage multiple key accounts simultaneously, networking to build transparent, trusting, and professional relationships, ensuring adherence to brand guidelines. * Act as the liaison between assigned accounts and internal teams, following up on all queries and complaints to provide a transparent and unmatched customer experience. * Identify prospective strategic customers for the sales team utilizing a variety of PLA tools. * Partner with the sales team to onboard new customers and vendors. * Provide ongoing support to maintain and strengthen customer relationships through various forms of communication, understanding current and future needs, and obtaining feedback on their satisfaction. * Support the sales team through regular customer data and metrics reporting, leveraging the data to identify trends and suggest innovative ways to increase their experience and overall satisfaction. * Maintain and expand organizational, technical, and industry knowledge through market trends analysis, best practices, and a thorough understanding of PLA services. * Represent and promote the PLA Family of Companies at a variety of events. * Update customer data within the appropriate systems as needed. * Foster exceptional and collaborative partnerships with PLA staff and customers. * Perform other duties as assigned. Experience & Education * 2+ years of sales or account management within a manufacturing environment. * Proven experience building relationships, and a strong customer-focused mindset. * Proficiency with CRM software, HubSpot and Zoom Info a plus. * Bachelor's degree in business, marketing or related, preferred. Physical & Environment * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 15 pounds at times. * Most duties are performed in a climate-controlled environment. May occasionally perform tasks that are off-site which require varying forms of travel. Hazards require the use of personal protective equipment while in the facilities. PLA Solutions is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request, by contacting [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Furthermore, our dedication to diversity, equity, and inclusion is articulated in our public commitment to fostering a culture where everyone feels welcome and can thrive. We are deeply invested in attracting, retaining, and promoting diverse talent across our company.